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-   -   Boss 338 Wheels **GROUP BUY** (https://67-72chevytrucks.com/vboard/showthread.php?t=393027)

19stepSide72 08-25-2010 08:44 PM

Re: Boss 338 Wheels **GROUP BUY**
 
congrats on FINALLY getting a acceptable set of rims.

brossow 08-25-2010 08:59 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by 19stepSide72 (Post 4157466)
congrats on FINALLY getting a acceptable set of rims.

Thanks. Tomorrow it will be five months to the day since I sent payment for them. All's well that ends well, or so they say. :)

jugernot 08-25-2010 11:05 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by brossow (Post 4157500)
Thanks. Tomorrow it will be five months to the day since I sent payment for them. All's well that ends well, or so they say. :)

I made payment five months ago yesterday and I still do not have mine. I will give it til Friday and then have to call again.

Congrates on getting yours.

big mike71 08-26-2010 05:11 PM

Re: Boss 338 Wheels **GROUP BUY**
 
I wouldn't accept a blemished rim after all the B.S. you put up with.

brossow 08-26-2010 05:15 PM

Re: Boss 338 Wheels **GROUP BUY**
 
...

brossow 08-26-2010 05:18 PM

Re: Boss 338 Wheels **GROUP BUY**
 
...

lolife99 08-26-2010 05:38 PM

Re: Boss 338 Wheels **GROUP BUY**
 
I assume the bolt pattern is the correct 5x5?

brossow 08-26-2010 07:10 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by lolife99 (Post 4158814)
I assume the bolt pattern is the correct 5x5?

I sure hope so! Now you've got me paranoid. :lol:

lolife99 08-26-2010 08:23 PM

Re: Boss 338 Wheels **GROUP BUY**
 
That's the only way they could still "screw up your order". Ha.

brossow 08-27-2010 02:46 PM

Re: Boss 338 Wheels **GROUP BUY**
 
...

brossow 08-27-2010 03:16 PM

Re: Boss 338 Wheels **GROUP BUY**
 
...

brossow 08-27-2010 03:21 PM

Re: Boss 338 Wheels **GROUP BUY**
 
...

Shane 08-27-2010 04:56 PM

Re: Boss 338 Wheels **GROUP BUY**
 
sit on THEIR wheels for 5 months ... goose ... gander ... and all that

brossow 08-27-2010 05:06 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Shane (Post 4160327)
sit on THEIR wheels for 5 months ... goose ... gander ... and all that

Huh? I think I missed something.

Probably due to the heat -- left work early to check out all four rims again and make sure they're the right bolt pattern (they are) and make sure I didn't miss any other flaws (don't think I did). 90 degrees out and working in direct sunlight is no fun! Installed the valve stems and now have the wheels and the BFGs loaded up; just gonna call the tire shop and see if they can still get them done today. :)

big_al_71 08-27-2010 05:23 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Post picts of the wheels on your truck and boy do you have a story to tell when people ask you about this company.......


(Note to self "Never buy Anything from Eagle Alloys")

lolife99 08-27-2010 05:51 PM

Re: Boss 338 Wheels **GROUP BUY**
 
So,... how many people out of the Group Buy actually got their wheels?

brossow 08-27-2010 06:25 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Just got back from my second trip to the tire shop. Dropped the rims and tires off to be mounted/balanced. No sooner had I gotten home than they called me to come back. On one of the 20x10s there's a significant spot of missing chrome on the back that I had overlooked. It never ends....

On the plus side, since I last posted above I received another email from Boss, this time apologizing for the fiasco. Still trying to decide how to handle what's been posted here (remove it because they apologized? leave it as a warning to others?) but it gave me a good opportunity to reply in a calmer tone about the problem with the 20x10 and look for a solution there. Sigh.

Cole Trickle 08-27-2010 06:29 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by big_al_71 (Post 4160364)
Post picts of the wheels on your truck and boy do you have a story to tell when people ask you about this company.......


(Note to self "Never buy Anything from Eagle Alloys")

X2.....amazing

Sublvr72 08-27-2010 06:30 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Hey Brent, can you shoot me an email? sales@hid-solutions.com

thanks

brossow 08-27-2010 06:35 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Sublvr72 (Post 4160468)
Hey Brent, can you shoot me an email? sales@hid-solutions.com

thanks

You gots mail. On my way out to dinner with the family but will check for a reply when I get home.

Shane 08-27-2010 06:41 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by brossow (Post 4160342)
Huh? I think I missed something.

nutshell: it took them 5 months to get your wheels to you ... take 5 months to get their wheels back to them.

what's good for the goose is good for then gander ...

Sublvr72 08-27-2010 06:47 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by lolife99 (Post 4160399)
So,... how many people out of the Group Buy actually got their wheels?

All orders have shipped except a few people are waiting on rear 20" wheels, and there are two that are waiting on 20" chrome still.

About 100 sets of wheels have already shipped.

big_al_71 08-27-2010 07:21 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Sublvr72 (Post 4160491)
All orders have shipped except a few people are waiting on rear 20" wheels, and there are two that are waiting on 20" chrome still.

About 100 sets of wheels have already shipped.



All in All seems like just this one major issue.....Someone needs to start a new thread posting their vehicles with their new boss wheels...

lolife99 08-27-2010 07:26 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Sublvr72 (Post 4160491)
All orders have shipped except a few people are waiting on rear 20" wheels, and there are two that are waiting on 20" chrome still.

About 100 sets of wheels have already shipped.


Sublver72,... would you ever do another group buy again?
(general question,... not interested)

What would you say was the downfall to this Boss 338 Group buy?
Trying to sell a wheel that wasn't ready?
Or incorrect info from Boss/AEW?

I guess what I'm asking,... if a person wanted to order a set of wheels today from their local tire guy,... would they have to wait forever and be lied to by AEW?
Or has production finally caught up?

This is aside from the real problem that the front wheels are still not a direct bolt on.
(with the exception of using the 1" wide rotors)

Just curious about your thoughts on this whole thread since you started out doing everyone a favor,... and ended up caught in the middle.

brossow 08-27-2010 07:45 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Shane (Post 4160484)
nutshell: it took them 5 months to get your wheels to you ... take 5 months to get their wheels back to them.

what's good for the goose is good for then gander ...

D'oh! Okay, now I get it.

On a different note, I think things have been smoothed over with AEWC, finally. They just emailed me back some info that may be of interest to you guys still waiting on chrome. While apparently Marcus has never had access to any actual production dates or other info, the info I just got straight from the top is this with regard to the chrome 20s: "The allocation date on the parts coming through is 09/10/2010." I won't be able to get a new 20x10 until then, but it sounds like they're going to take care of me. I've heard it before, but this is from a different channel.

In the meantime, I'll have three of the rims ready to mount tomorrow ... if only I could get at my truck to put them on. Alas, it's still buried from when I put it away last winter. :(

Brent

Liz 08-27-2010 07:47 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Sublvr72 (Post 4160491)
All orders have shipped except a few people are waiting on rear 20" wheels, and there are two that are waiting on 20" chrome still.

About 100 sets of wheels have already shipped.

You have ignored my PM about this deal. If you do NOT reply within 24 hours, you will no longer have an account at all.

Thanks!

jugernot 08-27-2010 11:22 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Sublvr72 (Post 4160491)
All orders have shipped except a few people are waiting on rear 20" wheels, and there are two that are waiting on 20" chrome still.

About 100 sets of wheels have already shipped.

I hope you show me as one of those who have not received their chrome 20x18.5 fronts? I will call on Monday.

jugernot 08-27-2010 11:28 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by brossow (Post 4160590)
D'oh! Okay, now I get it.

On a different note, I think things have been smoothed over with AEWC, finally. They just emailed me back some info that may be of interest to you guys still waiting on chrome. While apparently Marcus has never had access to any actual production dates or other info, the info I just got straight from the top is this with regard to the chrome 20s: "The allocation date on the parts coming through is 09/10/2010." I won't be able to get a new 20x10 until then, but it sounds like they're going to take care of me. I've heard it before, but this is from a different channel.

In the meantime, I'll have three of the rims ready to mount tomorrow ... if only I could get at my truck to put them on. Alas, it's still buried from when I put it away last winter. :(

Brent

Can you share the contact information for the person you spoke to at AEWC, so that others my reach out to them for an update on their orders. I know I would like get some more reliable information on a time of arrival. Thanks

brossow 08-28-2010 12:23 AM

Re: Boss 338 Wheels **GROUP BUY**
 
...

brossow 08-28-2010 12:30 AM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Liz (Post 4160591)
You have ignored my PM about this deal. If you do NOT reply within 24 hours, you will no longer have an account at all.

Thanks!

Liz, I don't want to get in the middle of anything, but I'd encourage you to not suspend his account as it is the only way some people may have of trying to get in touch with Colin. If you do go this route, I can post alternate contact info but I'd rather not have to be the one to do that. :(

brossow 08-28-2010 07:31 PM

Re: Boss 338 Wheels **GROUP BUY**
 
2 Attachment(s)
Real quick post 'cause I have to get out the door for movie night with the kids. :)

mrh33916 08-29-2010 11:35 PM

Re: Boss 338 Wheels **GROUP BUY**
 
2 Attachment(s)
Too bad there's not a generic center cap for these wheels because I sure don't want to promote thier product after what I've seen in this thread.

I too had a minor imperfection on one of my wheels but I can live with it to put this deal behind me.

Here's mine mounted up.

The tires are Hankook RH07's

255-45-20, 295-45-20

I know it needs to be lower, Hopefully it will come down to where I want it as it gets put back together.

Attachment 627092

Attachment 627093

SCOTI 08-30-2010 12:09 AM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by mrh33916 (Post 4163957)
Too bad there's not a generic center cap for these wheels because I sure don't want to promote thier product after what I've seen in this thread.

I too had a minor imperfection on one of my wheels but I can live with it to put this deal behind me.

Here's mine mounted up.

Promote their product in a way that helps those most impacted..... Advertise the issues you faced @ every car show or event you attend. Let other possible consumers know the issues faced.

brossow 08-30-2010 09:32 AM

Re: Boss 338 Wheels **GROUP BUY**
 
Okay, I've been struggling with what to do over the whole email brouhaha with AEWC. I'm going to leave the old posts, but below is what I received from them Friday afternoon. It doesn't excuse their past responses to me, but for me at least it went a long way toward mending some fences and hopefully they learned something from this experience and it will help improve their business.

Unlike my previous posts, which were copied/pasted verbatim, I'm redacting a bit of info that's mostly irrelevant and shouldn't be shared publicly. That aside, in the interest of reporting the full story, here goes:

Quote:

Truce. The White flag is up.

I took this to far with you due to the frustration on my end with the employees I have that got involved in this issue. I read some of the emails and stand corrected.

HID solutions is the company you purchased these wheels from. They are the company that you paid and that told you the wheels were or would be available.

[...]

The wheels at this time of HID's order were not available. It would have been wise for us on this end to check with production and get a near firm date for you and most issues may have never gotten this far.

Marcus is an orderdesk person that has no way of communicating with the proper departments and getting you the correct information needed to handle theses types of issues. This was my frustration. The part to this day has still not come through production. The wheels Marcus found you had to be those that were returned due to a lost sale from one of our customers or something like that.

While I do not ask for you to let bye gones be bye gones as your pretty pissed I would just like to end this whole issue with you at the least being happy with the quality of the parts you purchased.

At the end of the day we are very proud to be the last American wheel manufacture and we take pride in our product. The allocation date on the parts coming through is 09/10/2010. if you are not happy with the parts you have at this time let me know and i will make every effort to correct the problem.

I get a little Pig headed some times but Im not a bad guy.

Let me know if there is anything I can do and I will do my best.

My sincere apologies

Xxxxxxx

Shortly thereafter, I discovered the issue with the 20x10 I mentioned previously and emailed them again. This was their response:

Quote:

Brent , this is the part 33862050 that is not available till about the 10th. If you would like you may run the wheel and i will still except the part back when the new one comes in. we do not like the part to be mounted if an issue so the store was right to tell you this. in this case i will take back a mounted part. i will not be able to pickup the mount and remount fee but again i will get you a new wheel. let me know.

I have also CC'ed [...] in the allocations dept so that he understands what to do to get you this part when it comes through
If you ignore the previous issues, you can't ask for better service than this. (I declined the offer to mount the tire temporarily on the defective rim and will just wait for a good one to be delivered.) Obviously you have to look at the situation as a whole, but if they learned from their mistakes (which I believe they have) and don't do this to future customers, I think it's safe to say AEWC can now be trusted. Kudos to them for finally seeing the light.

Brent

lolife99 08-30-2010 09:52 AM

Re: Boss 338 Wheels **GROUP BUY**
 
Does he ever address the fact that they aren't a direct bolt on to any Chevy/GMC 2wd 71-87 5-lug truck rotor?

brossow 08-30-2010 09:53 AM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by lolife99 (Post 4164388)
Does he ever address the fact that they aren't a direct bolt on to any Chevy/GMC 2wd 71-87 5-lug truck rotor?

No, but I didn't ask him to, nor did they ever claim that they were a direct bolt-on for those older trucks, at least not to the best of my knowledge. The wheels were designed for '88-up, even in rev -3, AFAIK.

FWIW, your claim of "any" isn't quite accurate. It's my understanding that they'll bolt up just fine to a light-duty rotor.

k5hart 08-30-2010 09:58 AM

Re: Boss 338 Wheels **GROUP BUY**
 
I would say they still have a lot of work to do with the order desk personel and distributors. Corporate doesn't seem to have a handle on what's going on out there. I still would have to say I'm not impressed and I got my wheels with a lot less trouble than a lot of you. I only had to send one back due to being the wrong bolt pattern.

brossow 08-30-2010 10:01 AM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by k5hart (Post 4164392)
I would say they still have a lot of work to do with the order desk personel and distributors. Corporate doesn't seem to have a handle on what's going on out there.

I don't think AEWC corporate would disagree with you. As I read it, that's one of their frustrations in this matter. I also think they learned from this experience and will (I hope, for their sake) apply it to how they do business in the future. Based on something in the section I left out, I know for a fact they're already putting some of it into practice.

lolife99 08-30-2010 12:02 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by brossow (Post 4164389)
FWIW, your claim of "any" isn't quite accurate. It's my understanding that they'll bolt up just fine to a light-duty rotor.

You are correct.

Liz 08-30-2010 12:59 PM

Re: Boss 338 Wheels **GROUP BUY**
 
Quote:

Originally Posted by Sublvr72 (Post 4160491)
All orders have shipped except a few people are waiting on rear 20" wheels, and there are two that are waiting on 20" chrome still.

About 100 sets of wheels have already shipped.


Quote:

Originally Posted by Liz (Post 4160591)
You have ignored my PM about this deal. If you do NOT reply within 24 hours, you will no longer have an account at all.

Thanks!

At this point, your account is now suspended. You have been online.. ignored this thread, and admin PMs in ref to this deal. Please email accounts at 67-72 chevy trucks dot com in reference to this matter.


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