Re: Boss 338 Wheels **GROUP BUY**
 

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Re: Boss 338 Wheels **GROUP BUY**
 

Please contact me with issues as that.. He has emailed both Josh and myself at this point.

Re: Boss 338 Wheels **GROUP BUY**
 

Hopefully someone can help me out with getting my rims. Personally I would just like to get my money back from Colin and be done with this deal. I paid my $1,200 for 20" chromes to HID Solutions back in Marck, 2010 under the first deadline. Unfortunatley I am from Canada so these rims could not be drop shipped. Colin said he would personally get all four rims and ship them directly to me. Now I haven't seen a rim or I am not able to track him down from the forums, by email or phone to get my money reinbursed. I have been honest and payed my money qucickly. I really am getting the feeling that I have been hosed for my money. Hopefully one of the moderators or some of the guys that have helped to arrange this deal can help me out to get my money back. This may not be the spot for this reponse but I have tried everything else to contact Colin.

Thank You, Derek

Re: Boss 338 Wheels **GROUP BUY**
 

Derek, check your PMs. I can't do anything more than give you the info I sent privately, but hopefully it will help.

Did you pay with a credit card? If you haven't already done so, you should contact them to dispute the charge.

Re: Boss 338 Wheels **GROUP BUY**
 

I asked in my PM to sublvr72 whom was owed what, etc. To which I had not received a reply.

who has not gotten what they paid for, besides Derek?

Re: Boss 338 Wheels **GROUP BUY**
 

I'm waiting for a replacement on a defective 20x10 rim, but that's really between me and Boss at this point.

To the best of my knowledge, Jugernot is still waiting for a pair of rims. Dunno who else.

Brent

Re: Boss 338 Wheels **GROUP BUY**
 

how long does this debacle continue??

Re: Boss 338 Wheels **GROUP BUY**
 

Five months and counting. I don't expect any significant progress until the next batch of 20s are out around September 10.

Re: Boss 338 Wheels **GROUP BUY**
 

I really need you guys to keep it to who is owed what, and updates, and leave the chit chat out at the moment. Not to be an ass.. but this cluster is hard enough to figure out right now. And was all advertised, bought and dealt with, from someone whom was not even a site vendor, nor had any right to sell quantities on this site.

I would like to try and help whomever needs it.. but we need to know whom has not gotten what they have paid for

Re: Boss 338 Wheels **GROUP BUY**
 

Liz, to be completely fair and with the utmost respect, Colin was acting as a middleman, getting us the rims at cost. He really wasn't acting as a "vendor" in a way to make any profit other than the rounding-up I suggested to make the dollar amounts more manageable. Yes, he took money and delivered (or was supposed to deliver) product, but not with a profit motive as most of us would classify a vendor as far as this site is concerned. There are a lot of issue with the way things were handled that Colin needs to be held accountable for, but this shouldn't be one of those, IMHO.

Brent

Re: Boss 338 Wheels **GROUP BUY**
 

He was advertising his business and all through the thread which is vending. He took money in exchange for goods even with minimal profit it is advertising. He needs to step up and do what needs to be done and stop ignoring everyone.

Re: Boss 338 Wheels **GROUP BUY**
 

Your site, your rules. Just trying to offer my perspective as the fool who inadvertently started this mess. No good deed goes unpunished and all that....

Re: Boss 338 Wheels **GROUP BUY**
 

I am not understanding why you are sounding annoyed with us. We stepped in to end this giant cluster and attempt to help the folks get what they are owed. Yet we are the bad guys?

I know Colin fwd you a copy of the email as well. According to him, he has no records of the sales besides what is on this site. He also refuses to give me a list of which usernames are owed wheels, because he feels that is a privacy issue. Sorry but when folks take money and do not deliver parts, I feel it is a fraud issue...


That is from the email I got today. If it was a group buy, and money was paid upfront.. how do prices change? Group buys are a mass order that is placed at the same time.. not several orders over several months.


Also on a side note, and not really to do with the wheels.. He had an admin from another site email me on his behalf. When I checked the whois of that site, he owns it etc. So he is emailing me pretending to be someone else, on his behalf. I replied and asked. No reply from him on that. Only one to me about his issues here and how he is out of money with this deal, and how he has no records etc.. Poor poor pitiful he.

Sound assy? Maybe... A group buy, through a non vendor, and people got screwed left and right. The head of it will not disclose whom has been shipped or owed parts, or provide refund or tracking information. Yet wants access to the site, and is trying to make US look bad.. Ya I am a bit pissy.. I have a ton of better things to do with my time.



So once again

Whom is owed wheels still.

Re: Boss 338 Wheels **GROUP BUY**
 

Liz, never for a moment did I say you were the bad guys, nor am I annoyed with you or intend to sound that way. My only interest in the thread at this point is accuracy and fairness, not taking sides. I was trying to paint an accurate picture of what happened. Believe me, no one wishes more than I do that I hadn't suggested the group buy in the first place, and I would like it over as soon as possible. Having said that, here's what I know:

1. Colin took orders for wheels at near-cost as a favor to us, not as a money-making venture. The difference between actual cost and what we paid offset differences in shipping costs, etc. There was no profit motive. How do I know? Because I set the prices to avoid any appearance of a conflict of interest when Colin was doing us a favor. I still have all of the correspondence related to this if you need proof. He wasn't acting with a profit motive. As far as I'm concerned, he wasn't acting as a vendor any more than if I asked my buddy to pick up an alternator while he was at the parts store and I reimburse him for it and maybe give him a buck or two extra for gas money or a "keep the change" kinda thing. Money changes hands between my buddy and me, but no one would call him a retail outlet. That's what Colin did, just on a larger scale with more disastrous results.
   .
2. Even the local cops and the FBI need a search warrant to get business records. As much as it seems at first blush like Colin should just willingly turn over the list of people who bought wheels in this deal and that doing so would just make the problem go away, in reality that's not a reasonable request. Even if it were, as Colin said, without access to his account here it's nearly impossible for him to match up the names of real people from order forms with their handles on the forums and I'm sure you don't honestly expect him to turn over all of his sales records. As a private citizen, I'd be horrified to find out a business had turned over my purchasing history to someone without my consent, particularly to other private citizens and not even law enforcement. Even the Patriot Act doesn't cover what you're asking Colin to do. That's not him being shady; that's him being a good business owner and protecting himself, his business license, and most importantly his customers' privacy.

There are a lot of problems here, and I know you're trying your best to help. But individuals need to come forward and say what they're missing, or they need to pursue the matter on their own (as I did). I deeply appreciate your efforts as the owners of this forum to help those who are missing product, but you can't possibly expect greater policing powers than actual law enforcement has.

The new batch of wheels are due out in 8 days. Until then, no one (including me) is going to get any more wheels. Here's a compromise that may well solve the problem: give Colin back his account for two weeks. That will give him the ability to communicate with anyone who has sent him a private message about missing wheels. Place conditions on how he can use his account: he can only use it to respond to PMs and to reply to this thread, not to post elsewhere on the board. By the time two weeks is up, new wheels should be shipping and he should have tracking info for everyone who has purchased. If at that time there are still serious issues, then take it from there. In the meantime, suspending his account has cut off a primary line of communication between him and the people you're trying to help.

Again, I'm not taking sides here. I'm not pointing fingers or trying to make anyone the bad guy. I'm certainly not defending Colin's actions (or inaction) except insofar as I want everyone to have an accurate picture of what happened and be on the same page. I simply want it resolved as much as anyone, and I'm trying to help. With that said, there's nothing more I can do here. I've tried my best to paint an accurate picture of what really happened and what needs to happen to resolve it. Take it for what it's worth. It's just my own advice and opinions, not demands or complaints about the way the site is run or the people who run it.

Good luck,
Brent

Re: Boss 338 Wheels **GROUP BUY**
 

2 things real quick..

1. we are not above the law, nor do we attempt to be. When deals are done on the site, we have the right to request information. If the "seller" is legit, telling us the status of a deal and the username of whom is owed things should not be an issue. No one is asking for ANY PERSONAL INFORMATION. Tracking numbers to relay to folks, usernames and status of shipments is NOT personal info, nor illegal for us to ask for. If he chooses not to give it, it only makes him look bad IMHO.

2. Taking money for items and not delivering them is fraud. Plain and simple. No matter how good intentions are etc, it is fraud. If he is so willing to make good, and insure everyone is taken care of.. Then why ignore admin PM, replying to this thread, user contact etc. Any business whom had a mixup or issue in the past has gladly given a username and status of the deal. That is not illegal to ask for.
However it is illegal to take folks money for items and not deliver.


Back to the rest. I do apologize if we (not just I , but several staff members whom have read your replies) have taken them as we did, if that is not how they were intended. At this point, no offense at all intended, unless you have taken the payments and are shipping the items, it honestly does not involve you.

I fully understand that you feel bad because you began the deal etc.. But unless you are directly involved in the actual deal itself, it honestly does not involve you. I do however appreciate your input and help thus far.

Colin has been told how to reinstate his account. We do not allow bad deal users back to do this and that etc.. What he chooses to do from their is his choice. As far as telling folks to take up for themselves as you did. Yes, by all means they should. But with that, the deal was made on this site. Therefor we are involved. It is a privately owned website, and in the end it is our problem to tend to. If that means suspending accounts etc, thats what has to happen.


On a side note.. Colin owns and admins a website that runs vbulletin software, just as we do. He is aware of how the system works ( one would assume) and to say he has not read this thread (when timestamps show he was on this thread) or that an Admin PM was not received due to his inbox limit change (when admin PMs are forced through no matter limits) is hard to swallow. All the issues may have reasonable explanations, but when you have a bunch of inconsistencies in fact, and refusal to work with staff. It becomes hard to "trust" the person.

Re: Boss 338 Wheels **GROUP BUY**
 

Liz, I paid for 4 wheels. two 20x10 chrome (received) and two 20x8.5 (not yet received). My order was made and paid for in the first round. I'm holding out for and hoping that the wheels will arrive, before I attempt the nightmare of getting a refund. Any help would be great. Thank you

Re: Boss 338 Wheels **GROUP BUY**
 

Liz, I also paid for 4 rims. I have not received any of the rims yet. The rims were two (20X10) chrome and two (20X8.5) chrome. I paid for my order in the first round. I am also hoping that I will recieive shipment of the four chrome rims when the news are made in a week. Any help would also be great. Thank you.

Re: Boss 338 Wheels **GROUP BUY**
 

Well, On wednesday I sent an email to bossmotorsports@earthlink.net, the national sales manager, and asked if he could let when I could expect my wheels.

Guess what. NO REPLY.....................YET...............

I did not get a chance to call Marcus at 800 242 4364, but will do that on Monday.

UPDATE... today, Saturday, I gave the above number a call and spoke to Eric, who told me that Marcus no longer works there. I asked about my wheels and he said it looks like they are coming off of production and will be boxed up soon. He further stated that he would give me a follow up call on Monday.

Re: Boss 338 Wheels **GROUP BUY**
 

As of today I still have not heard anything from anyone at AEW. I just sent off an second email which is attached below. I think I will call again on Monday.

Hello,

I'm sending you this email in hopes of obtaining some information on the wheels I purchased through the group buy on the 67-72chevytruck.com web site. I originally placed and paid for the wheels in March of this year. I heard about and understood that there was a delay in the production of the 20x8.5 chrome wheels, which is what I ordered for the front of my truck. I also ordered and received the chrome 20x10 wheels.

This is the second email that I have sent and have yet to receive a response to my first email, which was sent on 09-08-10. I called (800 242 4364) on Sat 09-11-10 and spoke to Erik, who informed me that my wheels would be coming off the production line and should be box up soon. He also advised me that he would call me on Monday 09-13-10, but I have not received that call.

I have been waiting patiently since March, but know I'm getting a little frustrated with the lack of communication from your company. If I have emailed the wrong person or called the wrong phone number could you please provide me with the information of whom I should contact? I would like very much for someone to contact me regarding this matter. I have listed my details below.

Thank you, I look forward to hearing from someone and receiving my wheels soon.

Regards,

Re: Boss 338 Wheels **GROUP BUY**
 

Because Colin's been blocked from the site, he asked me to post the following info for people who need to contact him:

Just passing it along....

Re: Boss 338 Wheels **GROUP BUY**
 

Thanks I just sent him an email.

Re: Boss 338 Wheels **GROUP BUY**
 

Thanks for posting his contact info. I hate that ya'll had to lose contact via the site.. but when personal threats about showing up at our home etc are made, users lose access. And for the record, he had created a second id to gain access to the site. It was used to post replies elsewhere, and try to get the rubber chicken to visit.. not to clean up the mess left here with this deal.

There will be no further contact with the user and the staff of this site.

I hope everyone gets their parts and or money back at this point.

Boss 338 UPDATE
 

Here's the latest from Boss regarding the 338s. This info may be specific to just the chrome 20x10 (the size I'm waiting for) or the 20s in general:

Re: Boss 338 Wheels **GROUP BUY**
 

the tap dance continues it appears ...

http://www.jodieotte.com/blog/1008/frog.gif

Re: Boss 338 Wheels **GROUP BUY**
 

Shaner, that's one of my favorite Looney Tunes........ kind of like this thread.

what a cluster...... **shaking head**

koolaid, anyone?

Re: Boss 338 Wheels **GROUP BUY**
 

I just called the phone number again and it seems like the person I spoke to knew nothing about the group buy through this web site. He asked what wheel I was waiting for, so I told him as well as gave my name and phone number. He said he would check into it and call me back.

Well I'm a little surprised while I was writting this reply I received a call from Ruben, who told me that the wheels were back ordered, but could not give me an ETA on arrival. He stated that he would have more information on Monday and call me again.

Re: Boss 338 Wheels **GROUP BUY**
 

There's a real problem with communication between the order desk (the toll-free number we've all been calling) and production and management. The person I quoted above is the head of the allocations department at AEWC and should be the definitive version of what's going on.

I cautiously suggest we be patient for a few more days and resist calling the order desk. I'm pretty sure that we at least played a part in Marcus being fired; he was trying to keep us happy and not getting or giving accurate info. Management there is aware there is a communication problem and are working to fix it, but in the meantime I humbly suggest we back off the order desk people for at least a few more days. Stuff is supposed to be out of chroming early next week and I hope to have more info straight from the top on shipping status (in general). After I have word that stuff is shipping again, then I suppose the order desk is fair game, but until the wheels are done being built there's nothing to be gained by calling the order desk.

I'm sure that sounds strange coming from me, who was breathing down their necks for the past several months, but now that I have a better picture of how things work (or don't work) there I think I'm justified in suggesting a bit of restraint for the time being. It won't help anything to call and no good can come of making more work for those guys before we know for sure the wheels are available again . Fair enough?

Cheers,
Brent

Re: Boss 338 Wheels **GROUP BUY**
 

I understand what you are saying and will not call or send anymore emails. But please understand that for SIX MONTHS I have patiently waited for delivery of the wheels I ordered. I have waited in silence and hoped for weeks that the wheels would arrive.

I appreciate all the effort that you have put in to see that those who are due product, receive it.

But it blows my mind that the supervisor, who I emailed twice, can't take the time or make an effort to reply and share the information you received with me. I have about a thread of patience left. I'm not happy and will spread the word about the unacceptable customer service this forum has experienced from this company.

Re: Boss 338 Wheels **GROUP BUY**
 

Same here, man. No one feels your pain more than I do.


The information I just shared isn't from anyone you guys have been in contact with, not on the phone or via email. I'm in direct contact with the allocation manager (not the sales manager mentioned earlier) and am now getting info from as close to the actual production line as I think anyone's gonna get. While I won't be sharing that contact info, I'll continue to share whatever production info I can. Even though I only got the ball rolling on this, I feel responsible not just to the people who are still owed product but also to the company who really fell victim to overselling by Colin, who either didn't understand the situation when taking the orders or took the orders recklessly knowing that wheels weren't going to ship right away.

No one foresaw the debacle this would turn into, but having a better view of the big picture from both sides now I think it's fair to say that AEWC to a large extent has gotten the short end of the stick as well as us. Product was oversold, product that they couldn't deliver and which they apparently never said they COULD deliver, either immediately or in the short term. Then their private order desk number (supposed to be only for dealers) was given out and Marcus got caught in the middle. I don't know exactly how he screwed things up either for us or AEWC, but he's no longer with the company.

AEWC is busting their butts trying to make this right. They made some mistakes in communicating with us (probably because they aren't used to dealing directly with end users; their business is 100% sales to retailers) and have addressed that in part by eliminating a problem employee, apparently. It's like this: imagine you have a paint brush and a couple cans of paint. One of your friends hears you have paint supplies and tells 50 people you'll paint their houses for them, that you'll do it by the end of the week, and that they have to pay up front. Try as you might, even though you weren't the one who made that impossible promise, you try your best to paint some houses anyway but because you only have a couple cans of paint, you can only get one of them done. Everyone else, of course, is pissed because they were promised that their houses would be painted and they paid up front.

Anyway, you see where that analogy is going, and I'm sure you see some obvious holes in it. But you get the idea. AEWC is doing their best, but the situation really isn't their fault (except insofar as they had a bad employee giving bad information; he's gone now). Bad PR isn't going to help anything and really isn't fair. They didn't create the problem but are trying their best to fix it nevertheless. They want us to be satisfied, and they're trying to make that happen.

That's really enough from me on the subject. I feel really bad about the part I played in slamming them previously, before I had the whole story. All I can do now is try to present the rest of the picture. Hope this helps.

Brent

Re: Boss 338 Wheels **GROUP BUY**
 

Hello my honey, hello my baby, hello my ragtime doll.:lol:

Re: Boss 338 Wheels **GROUP BUY**
 

Update from Colin:

Re: Boss 338 Wheels **GROUP BUY**
 

I really really hope so...................................

Re: Boss 338 Wheels **GROUP BUY**
 

Today I got an email from HID Solutions (Colin) indicating that my order has been shipped. I will let you all know when it arrives.

Re: Boss 338 Wheels **GROUP BUY**
 

We I can finally un subscribe from this thread. I finally got my wheels.

Re: Boss 338 Wheels **GROUP BUY**
 

CONGRATULATIONS!!!!!!!!!!!!!!!:metal:

Re: Boss 338 Wheels **GROUP BUY**
 

Alot of B.S. to go through, but they're good looking wheels without a doubt.

Re: Boss 338 Wheels **GROUP BUY**
 

Just got this from AEWC: "Today I will be shipping your wheels to my Minnesota location. I will send you the tracking info and the manager of my Minnesota location will contact you to switch these out." So seven months after ordering I should finally have a complete set! That seems reasonable, no? :D

Re: Boss 338 Wheels **GROUP BUY**
 

Finally today I received the last rim to complete my set. Immediately took it to get the tire mounted before anything else could go wrong. Too bad everything is packed away for the winter already and it'll be at least six months before I can see them mounted on the rolling chassis....

Re: Boss 338 Wheels **GROUP BUY**
 

man now I am really glad I went with the grey center wheels I haven't mounted them yet but it more piece of mind

Re: Boss 338 Wheels **GROUP BUY**
 

Did anybody buy these or have these on a AD ? I am looking to put 20x8.5 on the rear and 18x8 on the front. I am using a S-10 rear end with air ride that will lay on the ground and am wonder if there is a issue with back spacing. Thanks a-lot