Re: Boss 338 Wheels **GROUP BUY**
 

Liz, I paid for 4 wheels. two 20x10 chrome (received) and two 20x8.5 (not yet received). My order was made and paid for in the first round. I'm holding out for and hoping that the wheels will arrive, before I attempt the nightmare of getting a refund. Any help would be great. Thank you

Re: Boss 338 Wheels **GROUP BUY**
 

Liz, I also paid for 4 rims. I have not received any of the rims yet. The rims were two (20X10) chrome and two (20X8.5) chrome. I paid for my order in the first round. I am also hoping that I will recieive shipment of the four chrome rims when the news are made in a week. Any help would also be great. Thank you.

Re: Boss 338 Wheels **GROUP BUY**
 

Well, On wednesday I sent an email to bossmotorsports@earthlink.net, the national sales manager, and asked if he could let when I could expect my wheels.

Guess what. NO REPLY.....................YET...............

I did not get a chance to call Marcus at 800 242 4364, but will do that on Monday.

UPDATE... today, Saturday, I gave the above number a call and spoke to Eric, who told me that Marcus no longer works there. I asked about my wheels and he said it looks like they are coming off of production and will be boxed up soon. He further stated that he would give me a follow up call on Monday.

Re: Boss 338 Wheels **GROUP BUY**
 

As of today I still have not heard anything from anyone at AEW. I just sent off an second email which is attached below. I think I will call again on Monday.

Hello,

I'm sending you this email in hopes of obtaining some information on the wheels I purchased through the group buy on the 67-72chevytruck.com web site. I originally placed and paid for the wheels in March of this year. I heard about and understood that there was a delay in the production of the 20x8.5 chrome wheels, which is what I ordered for the front of my truck. I also ordered and received the chrome 20x10 wheels.

This is the second email that I have sent and have yet to receive a response to my first email, which was sent on 09-08-10. I called (800 242 4364) on Sat 09-11-10 and spoke to Erik, who informed me that my wheels would be coming off the production line and should be box up soon. He also advised me that he would call me on Monday 09-13-10, but I have not received that call.

I have been waiting patiently since March, but know I'm getting a little frustrated with the lack of communication from your company. If I have emailed the wrong person or called the wrong phone number could you please provide me with the information of whom I should contact? I would like very much for someone to contact me regarding this matter. I have listed my details below.

Thank you, I look forward to hearing from someone and receiving my wheels soon.

Regards,

Re: Boss 338 Wheels **GROUP BUY**
 

Because Colin's been blocked from the site, he asked me to post the following info for people who need to contact him:

Just passing it along....

Re: Boss 338 Wheels **GROUP BUY**
 

Thanks I just sent him an email.

Re: Boss 338 Wheels **GROUP BUY**
 

Thanks for posting his contact info. I hate that ya'll had to lose contact via the site.. but when personal threats about showing up at our home etc are made, users lose access. And for the record, he had created a second id to gain access to the site. It was used to post replies elsewhere, and try to get the rubber chicken to visit.. not to clean up the mess left here with this deal.

There will be no further contact with the user and the staff of this site.

I hope everyone gets their parts and or money back at this point.

Boss 338 UPDATE
 

Here's the latest from Boss regarding the 338s. This info may be specific to just the chrome 20x10 (the size I'm waiting for) or the 20s in general:

Re: Boss 338 Wheels **GROUP BUY**
 

the tap dance continues it appears ...

http://www.jodieotte.com/blog/1008/frog.gif

Re: Boss 338 Wheels **GROUP BUY**
 

Shaner, that's one of my favorite Looney Tunes........ kind of like this thread.

what a cluster...... **shaking head**

koolaid, anyone?

Re: Boss 338 Wheels **GROUP BUY**
 

I just called the phone number again and it seems like the person I spoke to knew nothing about the group buy through this web site. He asked what wheel I was waiting for, so I told him as well as gave my name and phone number. He said he would check into it and call me back.

Well I'm a little surprised while I was writting this reply I received a call from Ruben, who told me that the wheels were back ordered, but could not give me an ETA on arrival. He stated that he would have more information on Monday and call me again.

Re: Boss 338 Wheels **GROUP BUY**
 

There's a real problem with communication between the order desk (the toll-free number we've all been calling) and production and management. The person I quoted above is the head of the allocations department at AEWC and should be the definitive version of what's going on.

I cautiously suggest we be patient for a few more days and resist calling the order desk. I'm pretty sure that we at least played a part in Marcus being fired; he was trying to keep us happy and not getting or giving accurate info. Management there is aware there is a communication problem and are working to fix it, but in the meantime I humbly suggest we back off the order desk people for at least a few more days. Stuff is supposed to be out of chroming early next week and I hope to have more info straight from the top on shipping status (in general). After I have word that stuff is shipping again, then I suppose the order desk is fair game, but until the wheels are done being built there's nothing to be gained by calling the order desk.

I'm sure that sounds strange coming from me, who was breathing down their necks for the past several months, but now that I have a better picture of how things work (or don't work) there I think I'm justified in suggesting a bit of restraint for the time being. It won't help anything to call and no good can come of making more work for those guys before we know for sure the wheels are available again . Fair enough?

Cheers,
Brent

Re: Boss 338 Wheels **GROUP BUY**
 

I understand what you are saying and will not call or send anymore emails. But please understand that for SIX MONTHS I have patiently waited for delivery of the wheels I ordered. I have waited in silence and hoped for weeks that the wheels would arrive.

I appreciate all the effort that you have put in to see that those who are due product, receive it.

But it blows my mind that the supervisor, who I emailed twice, can't take the time or make an effort to reply and share the information you received with me. I have about a thread of patience left. I'm not happy and will spread the word about the unacceptable customer service this forum has experienced from this company.

Re: Boss 338 Wheels **GROUP BUY**
 

Same here, man. No one feels your pain more than I do.


The information I just shared isn't from anyone you guys have been in contact with, not on the phone or via email. I'm in direct contact with the allocation manager (not the sales manager mentioned earlier) and am now getting info from as close to the actual production line as I think anyone's gonna get. While I won't be sharing that contact info, I'll continue to share whatever production info I can. Even though I only got the ball rolling on this, I feel responsible not just to the people who are still owed product but also to the company who really fell victim to overselling by Colin, who either didn't understand the situation when taking the orders or took the orders recklessly knowing that wheels weren't going to ship right away.

No one foresaw the debacle this would turn into, but having a better view of the big picture from both sides now I think it's fair to say that AEWC to a large extent has gotten the short end of the stick as well as us. Product was oversold, product that they couldn't deliver and which they apparently never said they COULD deliver, either immediately or in the short term. Then their private order desk number (supposed to be only for dealers) was given out and Marcus got caught in the middle. I don't know exactly how he screwed things up either for us or AEWC, but he's no longer with the company.

AEWC is busting their butts trying to make this right. They made some mistakes in communicating with us (probably because they aren't used to dealing directly with end users; their business is 100% sales to retailers) and have addressed that in part by eliminating a problem employee, apparently. It's like this: imagine you have a paint brush and a couple cans of paint. One of your friends hears you have paint supplies and tells 50 people you'll paint their houses for them, that you'll do it by the end of the week, and that they have to pay up front. Try as you might, even though you weren't the one who made that impossible promise, you try your best to paint some houses anyway but because you only have a couple cans of paint, you can only get one of them done. Everyone else, of course, is pissed because they were promised that their houses would be painted and they paid up front.

Anyway, you see where that analogy is going, and I'm sure you see some obvious holes in it. But you get the idea. AEWC is doing their best, but the situation really isn't their fault (except insofar as they had a bad employee giving bad information; he's gone now). Bad PR isn't going to help anything and really isn't fair. They didn't create the problem but are trying their best to fix it nevertheless. They want us to be satisfied, and they're trying to make that happen.

That's really enough from me on the subject. I feel really bad about the part I played in slamming them previously, before I had the whole story. All I can do now is try to present the rest of the picture. Hope this helps.

Brent

Re: Boss 338 Wheels **GROUP BUY**
 

Hello my honey, hello my baby, hello my ragtime doll.:lol:

Re: Boss 338 Wheels **GROUP BUY**
 

Update from Colin:

Re: Boss 338 Wheels **GROUP BUY**
 

I really really hope so...................................

Re: Boss 338 Wheels **GROUP BUY**
 

Today I got an email from HID Solutions (Colin) indicating that my order has been shipped. I will let you all know when it arrives.

Re: Boss 338 Wheels **GROUP BUY**
 

We I can finally un subscribe from this thread. I finally got my wheels.

Re: Boss 338 Wheels **GROUP BUY**
 

CONGRATULATIONS!!!!!!!!!!!!!!!:metal:

Re: Boss 338 Wheels **GROUP BUY**
 

Alot of B.S. to go through, but they're good looking wheels without a doubt.

Re: Boss 338 Wheels **GROUP BUY**
 

Just got this from AEWC: "Today I will be shipping your wheels to my Minnesota location. I will send you the tracking info and the manager of my Minnesota location will contact you to switch these out." So seven months after ordering I should finally have a complete set! That seems reasonable, no? :D

Re: Boss 338 Wheels **GROUP BUY**
 

Finally today I received the last rim to complete my set. Immediately took it to get the tire mounted before anything else could go wrong. Too bad everything is packed away for the winter already and it'll be at least six months before I can see them mounted on the rolling chassis....

Re: Boss 338 Wheels **GROUP BUY**
 

man now I am really glad I went with the grey center wheels I haven't mounted them yet but it more piece of mind

Re: Boss 338 Wheels **GROUP BUY**
 

Did anybody buy these or have these on a AD ? I am looking to put 20x8.5 on the rear and 18x8 on the front. I am using a S-10 rear end with air ride that will lay on the ground and am wonder if there is a issue with back spacing. Thanks a-lot