[CPNE]

Originally Posted by PICKMUP

I understand your pain, but there are hundreds of parts in most of our inventories, and we can't print up instructions for all of them. When you go to an auto parts store, most of the parts do not come with instructions. You are expected to use maintenance/assembly manuals and experience to do the replacement.
If the manufacturer doesn't print special instructions, there is probably no way a small dealer can handle that requirement for everything. Most of our smaller dealers are very knowledgeable and will gladly help you out, if you ask. The big dealers won't or can't...

...I recomend you do not give your supplier's name, as requested by someone else on here. It could cause some unnecessary negative reactions.

Frank addresses this issue correctly IMO, and it is true most auto parts stores don't provide the granularity of detail you seek either. Rightly or wrongly, it is assumed you have the basic reference material in your possession. Guys like Frank don't "hand pick" the hardware and package it for you, they retail pre-packaged goods.

How long did you have these mounts in your possession before you realized you had no directions? If more than a few hours I would think you could have mitigated your aggravation by either A) Calling the vendor; B) Post the question here. I think rather than "rant", you could accept some culpability here and work within the system, rather than raising rancor. There is a polite way to address a shortcoming, this certainly was not it.

Originally Posted by shifty

...I feel like an idiot and I don't believe it's my fault!

Regarding the above quote: Yes, you should (because of you initial post), on point A; Not entirely, on point B


Maybe you should get one of these?