What's wrong with this picture??? - The 1947 - Present Chevrolet & GMC Truck Message Board Network

TobyArnot · 08-06-2010, 08:12 PM

Goody, Got the dropped spindles from Carandtruckshop.com Great, finally going to make some progress. Opened the box to check 'em out.
What's wrong with this picture?

**truckdude239** · 08-06-2010, 08:15 PM

they look like stock spindles? or they are the same side

bigguy69 · 08-06-2010, 08:17 PM

uh that dont look right.

Southcity · 08-06-2010, 08:39 PM

That is a mismatched set for sure, one looks to be stock and the other a drop spindle. Time to call them up and hopefully they will work with you to make things right. Good luck and keep us updated.

rollinhard · 08-06-2010, 08:41 PM

im gonna say your truck may have a slight lean if you install those it would look like a race car though turn right really good

**71swb4x4** · 08-06-2010, 08:40 PM

One's dropped and one is stock.

QKENUF4U · 08-06-2010, 09:15 PM

there would be a overnight package on my doorstep tomorrow if it was me that opened that box...

TobyArnot · 08-06-2010, 11:24 PM

That's my thought, too. As luck would have it, I found this at about 7:15 p.m. (EST) and no answer out there (PT).
Is it just me, or does anyone else have a problem with their customer service. Earlier this week I rec'd a set of vent windows seals and window channels, and oops!, seems the actual vent window seals were back-ordered with no delivery date in sight. I don't think I'm going to order from them again. And they damn well better straighten this mess out!

CG · 08-06-2010, 11:39 PM

Your truck is gonna have the "gangsta lean" =)

Hope you get it worked out without too much trouble.

Sammy · 08-07-2010, 12:36 AM

Them would be great if you were just driving a oval dirt track.

redmonster · 08-07-2010, 01:14 AM

just to bust your balls a bit more and laugh together as a forum member

what do you call a truck with two different spindles NOT EVEEEN

good luck homie

make that **** right and keep us posted

dwcsr · 08-07-2010, 01:48 AM

Dear Valued Customer,

In answer to your question about the spindles you recieved. First let me say thank you for buying our new custom Left Lean kit. You just need to run a 22" wheel on one side and a 15" on the other and it will all work out. Or if you prefer you could buy the Right lean kit for an additional $600 plus shipping and match up the spindles.

If you need further assistance please call Customer Service at 800-GET-BENT
Our customer service hours are 9:00 am to 9:02 am on the second Tuesday of each week. If you need a faster resolution to your issue just walk out in front of a bus. Then you'll be leaning in the same direction as the truck and won't give a damn. I'm glad you gave us the oportunity to assist you.

Thanks for shopping at Dewe, Scruwem and Howe.

Sincerely
Customer Service

Rideto100 · 08-07-2010, 01:57 AM

Quote:

Dear Valued Customer,

In answer to your question about the spindles you recieved. First let me say thank you for buying our new custom Left Lean kit. You just need to run a 22" wheel on one side and a 15" on the other and it will all work out. Or if you prefer you could buy the Right lean kit for an additional $600 plus shipping and match up the spindles.

If you need further assistance please call Customer Service at 800-GET-BENT
Our customer service hours are 9:00 am to 9:02 am on the second Tuesday of each week. If you need a faster resolution to your issue just walk out in front of a bus. Then you'll be leaning in the same direction as the truck and won't give a damn. I'm glad you gave us the oportunity to assist you.

Thanks for shopping at Dewe, Scruwem and Howe.

Sincerely
Customer Service

big_al_71 · 08-07-2010, 07:56 AM

Quote:

Originally Posted by redmonster

just to bust your balls a bit more and laugh together as a forum member

what do you call a truck with two different spindles NOT EVEEEN

good luck homie

make that **** right and keep us posted

Maybe it is to compensate for the driver's weight....

I am sure it will all work out, if not stop payment on your credit card and reorder from a different source. Who was the vendor?

TobyArnot · 08-07-2010, 08:38 AM

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pat 70/71 · 08-07-2010, 11:08 AM

Quote:

Originally Posted by TobyArnot

************Truck and Car Shop in Orange, Ca. *************

************Truck and Car Shop in Orange, Ca. *************

************Truck and Car Shop in Orange, Ca. *************

************Truck and Car Shop in Orange, Ca. *************

************Truck and Car Shop in Orange, Ca. *************

************Truck and Car Shop in Orange, Ca. *************

truck and car shop in orange,$$$$$$$$$$$$$$$$$$$$$$ cheers, pat

treveiger · 08-07-2010, 12:48 PM

Quote:

Originally Posted by dwcsr

Dear Valued Customer,

In answer to your question about the spindles you recieved. First let me say thank you for buying our new custom Left Lean kit. You just need to run a 22" wheel on one side and a 15" on the other and it will all work out. Or if you prefer you could buy the Right lean kit for an additional $600 plus shipping and match up the spindles.

If you need further assistance please call Customer Service at 800-GET-BENT
Our customer service hours are 9:00 am to 9:02 am on the second Tuesday of each week. If you need a faster resolution to your issue just walk out in front of a bus. Then you'll be leaning in the same direction as the truck and won't give a damn. I'm glad you gave us the oportunity to assist you.

Thanks for shopping at Dewe, Scruwem and Howe.

Sincerely
Customer Service

I think thats the best thing ive heard in a long time.

Your best bet is to go through the vendors on this forum so you can deal with people who know these trucks an take as much pride in them as we all do.

dwcsr · 08-09-2010, 12:13 AM

Sorry but I couldn't resist. The Dewe, Scruwem and howe was an old johnny carson line in one of his skits about lawyers

TobyArnot · 08-09-2010, 01:00 PM

UPDATE:

After stewing on this all weekend, called CarandTruckShop this morning. They will not send correct parts (Their screw-up, not mine) until they get the wrong stuff back. They will issue a UPS pickup tag and after a week travel time, and "inspecting" the incorrect parts, they will send a "correct" part (with another week travel time). Or, they offered to refund all charges including initial shipping (which I paid) after they receive the "in-correct" parts.

QUESTION:

Do I wait for them to correct the mis-matched parts, or
Take the refund and order from someone else?

In that case, who??

This will be my LAST dealing with them - for sure ! !

67chevy2wd · 08-09-2010, 01:09 PM

Quote:

Originally Posted by TobyArnot

UPDATE:

After stewing on this all weekend, called CarandTruckShop this morning. They will not send correct parts (Their screw-up, not mine) until they get the wrong stuff back. They will issue a UPS pickup tag and after a week travel time, and "inspecting" the incorrect parts, they will send a "correct" part (with another week travel time). Or, they offered to refund all charges including initial shipping (which I paid) after they receive the "in-correct" parts.

QUESTION:

Do I wait for them to correct the mis-matched parts, or
Take the refund and order from someone else?

In that case, who??

This will be my LAST dealing with them - for sure ! !

If you are on a time line I would take the refund. Otherwise let them fix the problem. It was their mistake and it sounds like they are willing to fix it. But you have to look at this from their end too. I am sure people would take a pic like you did and try to get a free set of spindles. They are just covering their ass even though it costs you time.

Southcity · 08-09-2010, 01:13 PM

Seems as though they want to try and make things right, give them the chance, send the bad parts back to them and let them send you the correct parts in return. You should then have the parts you need and can make a decision at that time whether or not you ever want to deal with them again.

dwcsr · 08-09-2010, 05:12 PM

Quote:

Originally Posted by TobyArnot

UPDATE:

After stewing on this all weekend, called CarandTruckShop this morning. They will not send correct parts (Their screw-up, not mine) until they get the wrong stuff back. They will issue a UPS pickup tag and after a week travel time, and "inspecting" the incorrect parts, they will send a "correct" part (with another week travel time). Or, they offered to refund all charges including initial shipping (which I paid) after they receive the "in-correct" parts.

QUESTION:

Do I wait for them to correct the mis-matched parts, or
Take the refund and order from someone else?

In that case, who??

This will be my LAST dealing with them - for sure ! !

This is standard from almost all parts dealers. I myself have sent out wrong parts then sent out replacements ahead of getting the wrong stuff back and never got the wrong parts back and could never get hold of the customer. So I only send out replacements when I get the old stuff back. They did offer to cover shipping and send you the corrected parts so I think their trying to make good.

You have to send them back anyway before you get your refund and there is no gaurantee that if you buy from someone else , even a board member, they won't make a mistake on your order and you don't save any time by going with someone else. I have not heard anything on the forums or web that indicates they always jack the customers around so I would give them the chance to make good.

If you refuse to only buy from dealers that have never made a mistake on an order you need to start making your own parts because they all including myself make mistakes on order from time to time.

OldSkool71 · 08-10-2010, 12:21 AM

Quote:

Originally Posted by TobyArnot

UPDATE:

After stewing on this all weekend, called CarandTruckShop this morning. They will not send correct parts (Their screw-up, not mine) until they get the wrong stuff back. They will issue a UPS pickup tag and after a week travel time, and "inspecting" the incorrect parts, they will send a "correct" part (with another week travel time). Or, they offered to refund all charges including initial shipping (which I paid) after they receive the "in-correct" parts.

QUESTION:

Do I wait for them to correct the mis-matched parts, or
Take the refund and order from someone else?

In that case, who??

This will be my LAST dealing with them - for sure ! !

I have bought parts from them...but they are local to me and I get it at the counter...I would take the refund...and in this case since you are buying spindles...I would go with the suspension experts...and purchase from ECE...just my 2 cents...good luck

LeatherMan69 · 08-09-2010, 01:09 PM

i'd take the refund and order somewhere else. They obviously dont care much about time and dont want to put the extra foot forward and get er done for you asap... F*** em' and go somewhere else, make sure they know it too

*Shane* · 08-09-2010, 04:07 PM

take your refund. spend it with a board vendor.

08-06-2010, 08:12 PM	#1
TobyArnot Quit if it's not FUN!!! Join Date: Jul 2010 Location: Indian Trail, N.C, Posts: 864	What's wrong with this picture??? Goody, Got the dropped spindles from Carandtruckshop.com Great, finally going to make some progress. Opened the box to check 'em out. What's wrong with this picture? Attached Images

08-06-2010, 08:15 PM	#2
truckdude239 Senior Member Join Date: Sep 2005 Location: Lewisville, Nc Posts: 10,238	Re: What's wrong with this picture??? they look like stock spindles? or they are the same side __________________ David fuller Ase Certified Mechanic Click here to help support our board!! 1971 Chevy c-10 under going a 4.8l LSx swap Build Thread http://67-72chevytrucks.com/vboard/s...d.php?t=421305 2007 Honda Accord my daily 145kmiles 2002 Honda Accord 4 door With 330k(sisters car) 2005 toyota Avalon 228k( brothers car) 2002 Sububran 5.3 245k 2000 Tahoe 5.3l 378 General manager for Marco's Carwash & lube

08-06-2010, 08:17 PM	#3
bigguy69 dazed and confused Join Date: Jul 2008 Location: marion nc Posts: 1,649	Re: What's wrong with this picture??? uh that dont look right. __________________ members met: redbaron69, billsbowtie,nc67

08-06-2010, 08:39 PM	#4
Southcity Registered User Join Date: Aug 2007 Location: Redwood City, CA Posts: 1,177	Re: What's wrong with this picture??? That is a mismatched set for sure, one looks to be stock and the other a drop spindle. Time to call them up and hopefully they will work with you to make things right. Good luck and keep us updated. __________________ 66 GMC Suburban Custom 66 Chevy K10 Suburban

08-06-2010, 08:41 PM	#5
rollinhard Registered User Join Date: Jun 2010 Location: British Columbia Posts: 192	Re: What's wrong with this picture??? im gonna say your truck may have a slight lean if you install those it would look like a race car though turn right really good __________________ If you can't impress them with your inteligence, dazzle'm with your stupidity 1969 GMC lwb 2wheel drive can you say big stroker motor to come hehe Last edited by rollinhard; 08-06-2010 at 08:41 PM.

08-06-2010, 08:40 PM	#6
71swb4x4 Senior Member Join Date: Nov 2003 Location: Brookings, SD Posts: 10,499	Re: What's wrong with this picture??? One's dropped and one is stock. __________________ Some people are like slinkies, they aren't good for anything, but you can't help but smile when you see one tumble down the stairs.

08-06-2010, 09:15 PM	#7
QKENUF4U Senior Member Join Date: Jan 2005 Location: SUNNY WARM BIKE RIDING COTTONWOOD ARIZONA Posts: 2,097	Re: What's wrong with this picture??? there would be a overnight package on my doorstep tomorrow if it was me that opened that box...

08-06-2010, 11:24 PM	#8
TobyArnot Quit if it's not FUN!!! Join Date: Jul 2010 Location: Indian Trail, N.C, Posts: 864	Re: What's wrong with this picture??? That's my thought, too. As luck would have it, I found this at about 7:15 p.m. (EST) and no answer out there (PT). Is it just me, or does anyone else have a problem with their customer service. Earlier this week I rec'd a set of vent windows seals and window channels, and oops!, seems the actual vent window seals were back-ordered with no delivery date in sight. I don't think I'm going to order from them again. And they damn well better straighten this mess out!

08-06-2010, 11:39 PM	#9
CG BlahBlahBlah Join Date: Feb 2002 Location: Wa. Posts: 20,069	Re: What's wrong with this picture??? Your truck is gonna have the "gangsta lean" =) Hope you get it worked out without too much trouble.

08-07-2010, 12:36 AM	#10
Sammy Registered User Join Date: Apr 2000 Location: Bonne Terre, Mo Posts: 3,005	Re: What's wrong with this picture??? Them would be great if you were just driving a oval dirt track. __________________ '69 Chevy Long Fleet & '71 GMC Short Step & Project "ODD BALL" "You can wash a pig, soak it in most expensive perfume. In the end it is still just a pig." ODD BALL build thread http://67-72chevytrucks.com/vboard/s...d.php?t=478629"

08-07-2010, 01:14 AM	#11
redmonster Registered User Join Date: Dec 2008 Location: EL PASO,TEJAS Posts: 212	Re: What's wrong with this picture??? just to bust your balls a bit more and laugh together as a forum member what do you call a truck with two different spindles NOT EVEEEN good luck homie make that **** right and keep us posted

08-07-2010, 01:48 AM	#12
dwcsr Hollister Road Co. Join Date: Apr 2005 Location: Houston Posts: 6,131	Re: What's wrong with this picture??? Dear Valued Customer, In answer to your question about the spindles you recieved. First let me say thank you for buying our new custom Left Lean kit. You just need to run a 22" wheel on one side and a 15" on the other and it will all work out. Or if you prefer you could buy the Right lean kit for an additional $600 plus shipping and match up the spindles. If you need further assistance please call Customer Service at 800-GET-BENT Our customer service hours are 9:00 am to 9:02 am on the second Tuesday of each week. If you need a faster resolution to your issue just walk out in front of a bus. Then you'll be leaning in the same direction as the truck and won't give a damn. I'm glad you gave us the oportunity to assist you. Thanks for shopping at Dewe, Scruwem and Howe. Sincerely Customer Service

08-07-2010, 08:38 AM	#15
TobyArnot Quit if it's not FUN!!! Join Date: Jul 2010 Location: Indian Trail, N.C, Posts: 864	Re: What's wrong with this picture??? **********Truck and Car Shop in Orange, Ca. ********* ********Truck and Car Shop in Orange, Ca. ********* ********Truck and Car Shop in Orange, Ca. ********* ********Truck and Car Shop in Orange, Ca. ********* ********Truck and Car Shop in Orange, Ca. ********* ********Truck and Car Shop in Orange, Ca. ***********

08-09-2010, 12:13 AM	#18
dwcsr Hollister Road Co. Join Date: Apr 2005 Location: Houston Posts: 6,131	Re: What's wrong with this picture??? Sorry but I couldn't resist. The Dewe, Scruwem and howe was an old johnny carson line in one of his skits about lawyers

08-09-2010, 01:00 PM	#19
TobyArnot Quit if it's not FUN!!! Join Date: Jul 2010 Location: Indian Trail, N.C, Posts: 864	Re: What's wrong with this picture??? UPDATE: After stewing on this all weekend, called CarandTruckShop this morning. They will not send correct parts (Their screw-up, not mine) until they get the wrong stuff back. They will issue a UPS pickup tag and after a week travel time, and "inspecting" the incorrect parts, they will send a "correct" part (with another week travel time). Or, they offered to refund all charges including initial shipping (which I paid) after they receive the "in-correct" parts. QUESTION: Do I wait for them to correct the mis-matched parts, or Take the refund and order from someone else? In that case, who?? This will be my LAST dealing with them - for sure ! !



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08-09-2010, 01:13 PM	#21
Southcity Registered User Join Date: Aug 2007 Location: Redwood City, CA Posts: 1,177	Re: What's wrong with this picture??? Seems as though they want to try and make things right, give them the chance, send the bad parts back to them and let them send you the correct parts in return. You should then have the parts you need and can make a decision at that time whether or not you ever want to deal with them again. __________________ 66 GMC Suburban Custom 66 Chevy K10 Suburban

08-09-2010, 01:09 PM	#24
LeatherMan69 Registered User Join Date: Feb 2010 Location: Lafayette IN Posts: 107	Re: What's wrong with this picture??? i'd take the refund and order somewhere else. They obviously dont care much about time and dont want to put the extra foot forward and get er done for you asap... F*** em' and go somewhere else, make sure they know it too

08-09-2010, 04:07 PM	#25
Shane Account Suspended Join Date: Jun 2000 Location: over yonder Posts: 14,270	Re: What's wrong with this picture??? take your refund. spend it with a board vendor.

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