Rough Country suspension

[dogondav]

Hello,

If you are considering purchasing a Rough Country lift, I would like to share my experience with you. I'm a Mechanical Engineer that wanted to distinguish my 93 chevy 4X4 from the 2WD's. I purchased a 2-3" lift kit from Rough Country direct and had alignment problems from the start. After 3 alignments and 2 alignment shops, one specializing in modified vehicles told me the only way to align the vehicle was to completely crank my torsions all the way up, or else I would have too much positive chamber. My trucks chamber adjustment is at full negative chamber and to pull the top of the tires in, the vehicle had to be raised by cranking the torsions to the maximum adjustment.

I've placed many calls and exchanged emails with Rough Country to no avail. I made it clear I wanted to keep the lift and asked Rough Country to stand by their product and provide support. Tech support side tracked my main problem and sent me pictures of a install. They refused to accept the idea that I might've received some parts out of spec and finally had me talk with the manager/ owner who was rude and refused to stand by his product. This is the type of company that gives American manufacturing companies a bad name. Its experiences like this that leaves the consumer wondering what "made in America" really means.

I'm sure they have had installs that went together just fine. Working in the design and manufacturing field, I understand parts have a tolerance and sometimes fallout of that range. What I dont understand is the rude treatment and unwillingness to stand by your product. I advise anyone considering buying any Rough Country components to heed this as a warning and to gather more recent customer experiences before buying.

[4x4matt]

I too purchased a rough country 2/3" lift and had the same problems with alignment. It also wore out tie rods, idler arms, and pitman arms entirely too quick. I was completely dissatified with the lift. It relies too much on your torsion bars for the front lift.

[dogondav]

4x4Matt,

I was wondering if you tried to resolve these issues with Rough Country? If so, how did they respond?

I was considering contacting some governing agency like the Attorney General or the BBB. If I come up with something, would you like to be involved?

Until I get a final response from Rough Country, I would like to share our experiences with as many people as possible to warn them of the potential downfalls of this kit.

Thank you for your reply, it assures me that my case is not unique.

[alf4444]

Isn't this the lift that Fourwheeler mag or offroad, can't remember which one it was, did on a burb a few years ago? Maybe they can help you out with your problem. No suspension company wants bad plublicity through a major magazine. Write or email them and threaten them maybe you'll get a bigger lift out of the deal.

[4x4matt]

I sold the truck the lift was on. That was my way of getting rid of the problem. Rancho makes a lift somewhat comparible and I have heard of people having the same problems with it. I will never buy a lift less than 4" again. The 4" kits have all of the drop brackets for the torsion bars and ride so much better and have so many less problems with alignment also.