rant n rave @ safelite

[pcmcobra]

a couple months ago, my son and my rear view mirror on my 86 had a match of tug-o-war, my boy won, but some glass came off with the mirror.
Called safelite to replace, of course I was at work, left my truck in the driveway for them, they replaced, but it was not the correct one, the antenna wire was way off to the left, strecthing the antenna connection a few inches across top of dash...
SO I called them back, come put right windshield in my truck, they came today while I was at work, the pinhead cracked the windshield at the bottom right under the antenna connection and put that black sealer over the crack on the inside to cover it up, it is noticeable from the outside, where the lamination is separated...called safelite back, the lady was a PITA about it. They are sending the guys back, and WILL get me a new windshield.
Is it that hard to do it right? I guess so..
Thankfully in Florida, if you have insurance, car glass is replaced free.