My Windshield nightmare....

[LDO]

I purchased a windsheild, weatherstrip and chrome locking strip for my 85 c10. Got the glass tinted and installed the rear view mirror clip and everything turned out great.

Glass sat on my dining room table for about 3 months while I got the interior of the truck done; I wanted to install the dark glass at the end of my interior mods.

Got the glass installed myself along with chrome locking strip. When I tried to install the joint cover piece, I punctured a hole in the weather strip. That was a surprise since I felt I was being pretty careful and I’ve done the rear one piece glass with locking strip already and felt I had the technique down.

Decided to take truck to a well-known glass place about 3 miles from where I live.

When I arrived to pick up the truck, I noticed they had not installed the center joint clip. I asked them about it and they took the truck to the back to get it done.

I get the truck home and noticed that not only did they scratch and bend the hell out of the clip in the process of installing it, there was a large gap between the weatherstrip and the body of the truck. Also, the chrome strip was buggered up from applying too much pressure with that tool and there were two large scratches in the window tint!

I took the truck back and let them know I was far from happy at a cost of 170.00 for parts and labor.

I was told they’re not responsible for scratches to the tint.
I find it hard to understand since my novice self was able to install the windshield once – no scratches
It sat on my dining room table for 3 months – no scratches
What could they have been doing or how were they handling the windshield that the tint was scratched??

I take it to a shop and it gets scratched….

Owner comes out and I show him the handy work and ask him if he’s ok with the quality of the work leaving his shop?

He says he will re-do the windshield and give me 25 bux towards getting the tint re-done even though their policy is that they're not responsible for scratches in the tint. I think this is BS but I agree.

Took the truck over and today, they removed the windshield and the tint guy went over there and re-did the tint.
I get a call and they tell me that they don’t feel they’ll be able to do the job to my satisfaction so tomorrow, I should come by so they can refund me my 170.00 and take my truck home – WITHOUT A WINDSHIELD IN IT.

I am without words. I've never seen or heard about a business treating a customer like this. My gut tells me I should have just given it another crack at the install my self with a new weatherstrip but I guess tomorrow, I'll load the glass in the back of the wife's car and slowly drive my truck home.