A Grainger Story

[LT7A]

I assume many of you are familiar with Grainger. If not, it's basically an industrial supply company. I wanted some Loctite purple for a carburetor and by the time I paid shipping to buy it online it was almost as much as the bottle at Grainger and one-tenth the amount. So I thought I'd run by, get it at Grainger and have enough for a while. Then I discovered that it was set to expire next month.

A week later I finally had time to go exchange it and called ahead. Even the local number goes to their national call center and I get a guy that says he needs to put me on hold while he figures out what to do. I'm starting to think I'm in for a hassle. I'm on hold for a long time. Like seven or eight minutes. He comes back on, apologizes for the wait and says he's just going to send me a new bottle. He doesn't care what I do with the old bottle, I can use it or toss it. He confirms my address and says it will be there Tuesday of next week. This saved me 35 or 40 minutes of driving, they're giving me a $17 bottle of Loctite, and they're paying for the shipping! I have nothing against anybody making purchases online, but sometimes it's worth patronizing the brick-and-mortar stores. Good job Grainger, I figured I could put out a positive word.