|
05-30-2003, 06:13 PM
|
#1 |
|
Registered User
Join Date: Mar 2003
Location: Mabelvale, AR
Posts: 695
|
Fighting NAPA pt2
Here is my update. I spent approx 4 hrs on the phone talking to 5 corporate personnel in Atlanta,GA. Finally my regional office here in Little Rock,AR calls. I am informed I got caught in the "schuffle" of one company manufacturer to another when I ordered the motor last year. The manufacturer would only put a 2 month warranty on the motors due to they was losing the account with NAPA. So NAPA was only putting on 1 year warranties on them. The motors I found out about were thrown together quickly at the last minute to sell to NAPA before the change. Finally corporate and regional has both agreed to give me the heads, valve kit, and the labor for free due to it was installed at one of their shops. I felt so relieved when they told me I wouldn't be paying labor for this. And they added on a additional year to the warranty. Thanks to everyone who told me to fight this. I did have my doubts and thought I would be fighting a losing battle. So, as one of you said "the squeeky wheel does get the grease".
Thanks again for all your help Tommy Davis 
__________________
junkyardpartseeker@sbcglobal.net |
|
|
|
05-30-2003, 06:21 PM
|
#2 |
|
Trucker.
Join Date: Nov 2002
Location: Fort Worth, TX
Posts: 1,364
|
It's good to hear of a company doing what their customer wants.
|
|
|
|
|
05-30-2003, 07:47 PM
|
#3 |
|
Professional Grade
Join Date: May 2003
Location: Fort McMurray, Alberta
Posts: 7,915
|
Well done!
__________________
1995 Chevrolet 2 Door Tahoe (6.6L LBZ Duramax / ZF6 / NP241 with 1 ton solid axle swap) |
|
|
|
|
05-30-2003, 08:12 PM
|
#4 |
|
I'm back with 2nd truck!
Join Date: Feb 2002
Location: Texas
Posts: 3,774
|
Great job on fighting them!! Glad to see you get the job done right and for free.
__________________
1979 Chevrolet Bonanza Big10 "Tootsie Roll" 1985 Chevrolet Silverado (wife's) Member of the Southern Bowties Club "Don't underestimate how sexy a fat man who drinks to excess can be." Homer Simpson |
|
|
|
|
05-30-2003, 08:15 PM
|
#5 |
|
Registered User
Join Date: Dec 2002
Location: Cactus Patch So. Az
Posts: 4,749
|
Do you know what that would have cost THEM on this site alone if they didn't do the customer right!!!
__________________
53 TuTone Extended Cab 350 4-Spd 3:08 (SOLD) 53 Chevy Moldy pearl green ZZ-4 4L60E 9" 3:25 55 GMC 1st Black Mll (ZZ4) ZZ6 TKO 600 5 sp 3:73 62 Solidaxle Corvette Roman Red (327 340hp 4spd 3:36) C4 & C5 suspension tube chassis LS 3 4L70E 65 Corvette Coupe 327 350hp 4spd 4:11 78 Black Silverado SWB (350/350) 5.3 & 4L60E 3:42 2000 S-Type 3.0 (wife cruiser) 2003 GMC SCSB 5.3 4L60E 3:42 |
|
|
|
|
05-30-2003, 10:29 PM
|
#6 |
|
Project92 SWB stepside
Join Date: Feb 2003
Location: Louisville KY
Posts: 4,792
|
Good deal man Im glad its gonna go your way.
__________________
92 C1500 stepside 496 Stroker Competiton Engineering Ladder bars/QA1 coilovers. Dana 60 rear with 4.10 gear and posi. Bonspeed Palisade 20x12 in rear w/335/30/20 and 20x8.5 front w/245/40/20. 5/8 drop with Belltech springs/DJM spindles/drop shocks. WWS Progress thread http://67-72chevytrucks.com/vboard/s...d.php?t=140448 |
|
|
|
|
05-31-2003, 12:28 AM
|
#7 |
|
Available for Adoption
Join Date: May 2003
Location: Lubbock Tx
Posts: 177
|
See, this is what happens when a company really cares about taking care of their customers. We all know every company isn't this way. I'll be sure to shop NAPA when possible... Of course, I'm a D.E.I. fan, so I would like to hang out at NAPA buying Penzoil while drinking Budweiser....Shameless
__________________
1983 C10 SWB  2001 Silverado SWB 1995 Corvette
Last edited by allthrtl; 05-31-2003 at 12:36 AM. |
|
|
|
|
05-31-2003, 07:18 PM
|
#8 |
|
Robert Olson Transport
 
Join Date: Oct 2002
Location: recent transplant to NC USA
Posts: 20,310
|
anytime tommy and good luck with the motor after this
__________________
Bob 1951 International running on a squarebody chassis "If a man's worth is judged by the people he associates himself with, then i am the richest man in the world knowing some of the fine people of this board" http://67-72chevytrucks.com/vboard/a...t.php?f=25&a=9 (you can review the site rules here!) PM Me for your vehicle/parts hauling needs in the North East US or see my Facebook page Robert Olson Transport Live each day to the fullest.. you never know when fate is going to pull the rug out from under you... I hate cancer!! |
|
|
|
|
06-01-2003, 04:04 PM
|
#9 |
|
Dino burner
Join Date: Nov 2002
Location: Calgary, Alberta, Canada
Posts: 602
|
I'm glad things worked out for you TD, but Napa in the States must be different than Napa in Canada.
Most arrogant counter people and over-priced parts I have ever encountered, bar none. Thank goodness I live in a large enough city that I have a choice. That's just my opinion -- I could be wrong (apologies to Dennis Miller). DJS |
|
|
|
|
06-01-2003, 11:26 PM
|
#10 |
|
You get what you pay for
 
Join Date: Dec 1999
Location: Cherryville, NC
Posts: 4,798
|
It looks like good things do come to good people.
I think this is a nice thing, and the right thing for NAPA to do. Bravo NAPA.
__________________
Mike 1985 Chevy C-10 |
|
|
|
|
06-02-2003, 08:34 AM
|
#11 |
|
Registered User
Join Date: Jun 2002
Location: DFW, TX
Posts: 1,680
|
That's good to hear. Glad it worked out for you!
__________________
Scott Shelbourne |
|
|
|
 |
| Bookmarks |
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
