Fighting NAPA pt2 - The 1947 - Present Chevrolet & GMC Truck Message Board Network

junkyardpartseeker · 05-30-2003, 06:13 PM

Here is my update. I spent approx 4 hrs on the phone talking to 5 corporate personnel in Atlanta,GA. Finally my regional office here in Little Rock,AR calls. I am informed I got caught in the "schuffle" of one company manufacturer to another when I ordered the motor last year. The manufacturer would only put a 2 month warranty on the motors due to they was losing the account with NAPA. So NAPA was only putting on 1 year warranties on them. The motors I found out about were thrown together quickly at the last minute to sell to NAPA before the change. Finally corporate and regional has both agreed to give me the heads, valve kit, and the labor for free due to it was installed at one of their shops. I felt so relieved when they told me I wouldn't be paying labor for this. And they added on a additional year to the warranty. Thanks to everyone who told me to fight this. I did have my doubts and thought I would be fighting a losing battle. So, as one of you said "the squeeky wheel does get the grease".
Thanks again for all your help
Tommy Davis

Izzy · 05-30-2003, 06:21 PM

It's good to hear of a company doing what their customer wants.

Russell · 05-30-2003, 07:47 PM

Well done!

79BIG10 · 05-30-2003, 08:12 PM

Great job on fighting them!! Glad to see you get the job done right and for free.

solidaxel · 05-30-2003, 08:15 PM

Do you know what that would have cost THEM on this site alone if they didn't do the customer right!!!

phantom dually · 05-30-2003, 10:29 PM

Good deal man Im glad its gonna go your way.

allthrtl · 05-31-2003, 12:28 AM

See, this is what happens when a company really cares about taking care of their customers. We all know every company isn't this way. I'll be sure to shop NAPA when possible... Of course, I'm a D.E.I. fan, so I would like to hang out at NAPA buying Penzoil while drinking Budweiser....Shameless

**old Rusty C10** · 05-31-2003, 07:18 PM

anytime tommy and good luck with the motor after this

raceman6135 · 06-01-2003, 04:04 PM

I'm glad things worked out for you TD, but Napa in the States must be different than Napa in Canada.

Most arrogant counter people and over-priced parts I have ever encountered, bar none.

Thank goodness I live in a large enough city that I have a choice.

That's just my opinion -- I could be wrong (apologies to Dennis Miller).

DJS

**swervin ervin** · 06-01-2003, 11:26 PM

It looks like good things do come to good people.

I think this is a nice thing, and the right thing for NAPA to do. Bravo NAPA.

BigRed · 06-02-2003, 08:34 AM

That's good to hear. Glad it worked out for you!

05-30-2003, 06:13 PM	#1
junkyardpartseeker Registered User Join Date: Mar 2003 Location: Mabelvale, AR Posts: 695	Fighting NAPA pt2 Here is my update. I spent approx 4 hrs on the phone talking to 5 corporate personnel in Atlanta,GA. Finally my regional office here in Little Rock,AR calls. I am informed I got caught in the "schuffle" of one company manufacturer to another when I ordered the motor last year. The manufacturer would only put a 2 month warranty on the motors due to they was losing the account with NAPA. So NAPA was only putting on 1 year warranties on them. The motors I found out about were thrown together quickly at the last minute to sell to NAPA before the change. Finally corporate and regional has both agreed to give me the heads, valve kit, and the labor for free due to it was installed at one of their shops. I felt so relieved when they told me I wouldn't be paying labor for this. And they added on a additional year to the warranty. Thanks to everyone who told me to fight this. I did have my doubts and thought I would be fighting a losing battle. So, as one of you said "the squeeky wheel does get the grease". Thanks again for all your help Tommy Davis __________________ junkyardpartseeker@sbcglobal.net

05-30-2003, 07:47 PM	#3
Russell Professional Grade Join Date: May 2003 Location: Fort McMurray, Alberta Posts: 7,915	Well done! __________________ 1995 Chevrolet 2 Door Tahoe (6.6L LBZ Duramax / ZF6 / NP241 with 1 ton solid axle swap)

05-30-2003, 08:12 PM	#4
79BIG10 I'm back with 2nd truck! Join Date: Feb 2002 Location: Texas Posts: 3,774	Great job on fighting them!! Glad to see you get the job done right and for free. __________________ 1979 Chevrolet Bonanza Big10 "Tootsie Roll" 1985 Chevrolet Silverado (wife's) Member of the Southern Bowties Club "Don't underestimate how sexy a fat man who drinks to excess can be." Homer Simpson

05-30-2003, 08:15 PM	#5
solidaxel Registered User Join Date: Dec 2002 Location: Cactus Patch So. Az Posts: 4,749	Do you know what that would have cost THEM on this site alone if they didn't do the customer right!!! __________________ 53 TuTone Extended Cab 350 4-Spd 3:08 (SOLD) 53 Chevy Moldy pearl green ZZ-4 4L60E 9" 3:25 55 GMC 1st Black Mll (ZZ4) ZZ6 TKO 600 5 sp 3:73 62 Solidaxle Corvette Roman Red (327 340hp 4spd 3:36) C4 & C5 suspension tube chassis LS 3 4L70E 65 Corvette Coupe 327 350hp 4spd 4:11 78 Black Silverado SWB (350/350) 5.3 & 4L60E 3:42 2000 S-Type 3.0 (wife cruiser) 2003 GMC SCSB 5.3 4L60E 3:42

05-30-2003, 10:29 PM	#6
phantom dually Project92 SWB stepside Join Date: Feb 2003 Location: Louisville KY Posts: 4,792	Good deal man Im glad its gonna go your way. __________________ 92 C1500 stepside 496 Stroker Competiton Engineering Ladder bars/QA1 coilovers. Dana 60 rear with 4.10 gear and posi. Bonspeed Palisade 20x12 in rear w/335/30/20 and 20x8.5 front w/245/40/20. 5/8 drop with Belltech springs/DJM spindles/drop shocks. WWS Progress thread http://67-72chevytrucks.com/vboard/s...d.php?t=140448

05-30-2003, 06:21 PM	#2
Izzy Trucker. Join Date: Nov 2002 Location: Fort Worth, TX Posts: 1,364	It's good to hear of a company doing what their customer wants.

05-31-2003, 12:28 AM	#7
allthrtl Available for Adoption Join Date: May 2003 Location: Lubbock Tx Posts: 177	See, this is what happens when a company really cares about taking care of their customers. We all know every company isn't this way. I'll be sure to shop NAPA when possible... Of course, I'm a D.E.I. fan, so I would like to hang out at NAPA buying Penzoil while drinking Budweiser....Shameless __________________ 1983 C10 SWB 2001 Silverado SWB 1995 Corvette Last edited by allthrtl; 05-31-2003 at 12:36 AM.

05-31-2003, 07:18 PM	#8
old Rusty C10 Robert Olson Transport Join Date: Oct 2002 Location: recent transplant to NC USA Posts: 20,310	anytime tommy and good luck with the motor after this __________________ Bob 1951 International running on a squarebody chassis "If a man's worth is judged by the people he associates himself with, then i am the richest man in the world knowing some of the fine people of this board" http://67-72chevytrucks.com/vboard/a...t.php?f=25&a=9 (you can review the site rules here!) PM Me for your vehicle/parts hauling needs in the North East US or see my Facebook page Robert Olson Transport Live each day to the fullest.. you never know when fate is going to pull the rug out from under you... I hate cancer!!

06-01-2003, 04:04 PM	#9
raceman6135 Dino burner Join Date: Nov 2002 Location: Calgary, Alberta, Canada Posts: 602	I'm glad things worked out for you TD, but Napa in the States must be different than Napa in Canada. Most arrogant counter people and over-priced parts I have ever encountered, bar none. Thank goodness I live in a large enough city that I have a choice. That's just my opinion -- I could be wrong (apologies to Dennis Miller). DJS

06-01-2003, 11:26 PM	#10
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	It looks like good things do come to good people. I think this is a nice thing, and the right thing for NAPA to do. Bravo NAPA. __________________ Mike 1985 Chevy C-10

06-02-2003, 08:34 AM	#11
BigRed Registered User Join Date: Jun 2002 Location: DFW, TX Posts: 1,680	That's good to hear. Glad it worked out for you! __________________ Scott Shelbourne



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