We Will Not Be Undersold.... MY A$$!!!

[cornutz]

Hey guys and gals, I say we all boycot those damn bastards at JEGS! check out the letter I sent and feel free to check out the BIG difference in prices for the item below.

NutZ



To Whom It May Concern,

I do business with JEGS. I will admit, I shop around for what I consider to be the "best-buy". In the past, I have purchased from JEGS. I have a lot of friends who, like me, purchase from JEGS. I would like to continue to purchase from a company that "I believe in". However, recently I found that a competitor of JEGS, namely Summit Racing, had an item below what JEGS has the same exact item listed for, and I was told that I could NOT get the same item for the competitors listed price? What Gives with this statement? "We Will Not Be Undersold If you find a lower price on the same item, let us know and we will match it." That is an exact quote from the JEGS website and the same slogan that is repeated over and over on JEGS commercials that I see aired on T.V., not to mention what is listed in your printed catalogs.

Here is the item in question, that I was wanting to purchase through JEGS: (you can feel free to check on the price difference here...)

JEGS part # 270-11307-1 Summit Racing part # CRN-11307-1

These are the exact same products from Crane Cams. How can you advertise that you will not be undersold, and that all a customer has to do is provide proof that the item is the same for a lower price and not allow for the adjustment? I have worked retail in the past too. I have had to authorize transactions just like this where, indeed, we bit the bullit so to speak, but the customer was right in their inquiry. If this was to happen at my company, I assure you there would be no need for anyone to send an email such as this to my company complaining of this injustice. The customer is always right, right?

I am sure that this complaint and concern will be swept under the carpet. I WILL continue to fight on this topic/issue though. I am so tired of big companies offering/promising one thing and then going back on their words. I have aquired the day supervisors phone number extension at JEGS and I will be calling Les tomorrow (9/14/2005) and voicing my opinion in regards to a blatent lie! Yes, I say lie... a false statement deliberately presented as true. "We will not be undersold". Obviously you will be undersold.



What do you all think? I hope to stir some reat shiznit up with this one!

[AesC10s]

Do It!!

[1991s10]

I only buy from Summit.I learned my lesson with Jeg's along time ago.
Give'em Hell

[silvertonguedevil]

Keep us posted!

[LUV2XCLR8]

I have had bad service w/ both of them, all depends on who answers the
phone the nicest on that given day, that's the one that gets my order

[cornutz]

My only beef is the big $$$ difference....my dad actually wants the item, so I thought I would stir the pot so to speak for him, but damn! what a bunch of crap, dont you think?

[PICKMUP]

If Summit is providing the best price...why are you trying to buy from Jegs???

Buy from the one that offers the best price. That is Summit. If Summit didn't give the low price, you would be paying a lot more. Repay the one that makes it lower...Summit---not Jegs.

[corn]

I dont buy from Jegs anymore. Ive had better luck with Summit. Dont think for a minute that Jegs doesnt have a Summit catalog sitting on their desks and vise-versa. They know exactly what their main competitor is doing.

[matt67350]

All JEGS has to do is loose a little on each part they sell. Then they can make up the difference on volume. That way, they can shut the door and no one wins.

Why has this upset you so much?

[shifty]

It would upset me because it's a blatant lie. It's false advertising and that's not only against the law, but you can sue their asses for it.

[N2TRUX]

I have to agree that it's just wrong. If you say you will match a price then you should match the price. Buy the part from summit and send the reciept to JEGS. Tell them how they lost the sale....

[cheyenne10]

How does S&H play into equations? I often find the price differences when that is factored in.

[cornutz]

Ok... I agree, buy from Summit, they have the cheaper product. BUT, they wont have the product in stock untill end of OCT. My dad needs this ASAP. JEGS has it now! There is the dilema. Makes A LOT of $en$e now, huh? PLUS the FACT they are not living up to their own motto and pledge

Does this make sense now Pickmup, matt? I mean, its one thing to not be able to get a product because it is out of stock but to offer a price match and then lie and say no, come on, who is the loser here?

S&H has nothing to do with the equation at all! both offer free shipping.

you should not make a promise as a mission statement and then NOT follow through with it when a customer calls you on it...PERIOD!

That is why this has riled me up. I have had a lot of run ins with different retailers, they have had plausible denial on their side to turn to for different reasons even though I knew I was in the right. This time it is clear and in black and white. I am right with this, they are wrong. Consider this my campaign for the little people if you will. However, I am also one of these little people who is tired of the "establishment" trying to keep a "brother" down... a little humor injected there...so to hell with it, lets just see where this goes. I will be calling a supervisor's manager tomorrow and I am sure I will get a voice mail, I will leave a message, and I will begin another stage to this little game.

I am glad that a lot of you agree with me on this issue though. I am sure that they will continue to say no, the reason, they say that they (JEGS) buys this product from Crane Cams for more than Summit has it for sale... Oh Well, and BFD!!! Live by your words or die by them. That's what I say.

[cornutz]

OH yeah, I DO buy from Summit more than JUGS... but the one has it in stock now....so whats a brotha to do?

[my new 72]

if the other vendor does not have it in stock then Jegs does not have to honor the lower price. The gaurantee covers in stock items only, not temporary out of stock stuff. They are a business and I bet you for sure they know Summit is out of it. I wouldn't have given the lower price either if I knew the competitor was out of the same item.

[cornutz]

OK.... just had on heck of a light bulb go off in my head while I was in the shower. I am going to have 6 of my good friends call and ask for this same product and for JUGS to match the price as they say they will... Now then, tell me what you all think here, I would like as many of you and your friends to get involved in this too!!! Lets all crawl up their arse with this one!!! call a friend, tell a friend, whatever! make a stink! stand up and be accounted for on this one!!!

I kinda feel like William Wallace here and yes I have applied the blue face paint too!!! Do it....call and make your case as to why they wont match the price for you.

hey shifty...how does one sue someones A$$ for a situation something like this? If hundreds of people called and were told no, would this really go big? Just curious? as you can tell, I kinda want to make some noise on this...


hehehe, I will keep you all posted as to my conversation with Les the big shot!

NutZ

[cornutz]

72... there is no statement of that anywhere! all you have to do is show them that it is cheaper somewhere else, that is it....no in stock out of stock whatever, they both sell it for different prices, PERIOD!

[cheyenne10]

I am not choosing sides or defending anyone. I agree with above, if price is most important you need to go where price is cheaper. I have also heard that some chain parts stores will match prices with the mail order catalogs. (something to check into)

Another thing I find more and more is that everyone ends up fighting like this for what they paid for or deserve. Society is changing and much of it is not for the better.

I just know there is a lot of fine print for these types of buisnesses. Usually they will point it out when brought up. I tried copying/quoting fine print I found.

JEGS
"Freight & Handling Policies

FREE SAME DAY SHIPPING is Pre-Paid on most items shipped ground (except where noted -- see below) in the continental USA. A delivery area surcharge of $2.00 is applied to each ground package delivered to residences in certain outlying zip codes as determined by the freight carrier.
A $9.99 handling charge will be added to each order, including overseas shipments.
Canadian orders are subject to brokerage, taxes and duty where required.
All items designated "Truck Freight" will be invoiced an additional $79, $89, $119, $149, $169, $189 or $199 depending upon weight. This price includes to-your-door delivery to your chosen destination. Please call for shipping prices on welded frames.
Due to certain freight carriers' specifications, some parts are subject to:

Oversize Charge of $5.99
Non-Box Charge of $5.99
Hazardous materials must be shipped by ground at an additional $20.00 per box, in addition to our normal handling charges. "

price guarrantee
"We Will Not Be Undersold
If you find a lower price on the same item, let us know and we will match it."

SUMMIT WEBSITE

price guarantee

"We're confident our prices are the lowest. We're so confident, we offer the Beat-a-Price guarantee: We'll beat any price on a part, advertised in a magazine in which Summit advertises, as long as the part is from the same manufacturer and has the same part number. It must also be in stock when you place your order. All Internet sites are eligible for Beat-a-Price approval with the exception of E-bay. All prices will be verified. If the product meets the above criteria, the competitor's price will be beat. Guaranteed!"


Summit also has an $8 handling fee on each order

[my new 72]

if summit had it in stock it would be a different matter. And this would not be an issue because if they denied you the price then you would have just bought it from Summit. It's in there, just not in the bold print. You can argue that it does not matter, but if their competitor cannot deliver it at that price, then why should they. They are not going against their mission statement. Ask a lawyer, they will tell you the same thing. For example; a computer is mis-stocked under a tag for something else that costs less than half of the computers retail price, since the price difference is so drastic, the store is not obligated to honor thelower price. Same thing, just a different context. I am sorry, but you are not going to get anywhere with this. Jegs is going to say NO everytime you call, and they should. You can't get it from Summit right now, even they cannot honor their own price, why should Jegs have to.

[special-K]

Slogans don`t include fine print.The fine print is in the declaration of policies.We`ll have to see about mandating fine print in ad slogans for ya.
You have to have the option of purchasing from the competition for there to be competition.

[cornutz]

FINE, show me the fine print down and dirty! Dont TELL me it exists, show me! I did see how summit has their price match policy, not JEGS! With them, you read it, and they want you to get all warm and fuzzy and realize, "hey, they are good ole boys, doin business to save me money..."

BS! Show me where it says that, and this thread will end for me, untill then, I will fight this one, what do I have to lose.

My dad bends over backwards for WAAAAY too many people, including family only to have it shoved in his rear side, you know what I am saying? Very selfless and the ideal person we should all want to be, I am doing this for him, someone has to take a stand, even though this might seam trivial to most. Oh well...

[jim walker]

Originally Posted by cornutz

Ok... I agree, buy from Summit, they have the cheaper product. BUT, they wont have the product in stock untill end of OCT. My dad needs this ASAP. JEGS has it now! There is the dilema. Makes A LOT of $en$e now, huh? PLUS the FACT they are not living up to their own motto and pledge

Does this make sense now Pickmup, matt? I mean, its one thing to not be able to get a product because it is out of stock but to offer a price match and then lie and say no, come on, who is the loser here?

S&H has nothing to do with the equation at all! both offer free shipping.

you should not make a promise as a mission statement and then NOT follow through with it when a customer calls you on it...PERIOD!

That is why this has riled me up. I have had a lot of run ins with different retailers, they have had plausible denial on their side to turn to for different reasons even though I knew I was in the right. This time it is clear and in black and white. I am right with this, they are wrong. Consider this my campaign for the little people if you will. However, I am also one of these little people who is tired of the "establishment" trying to keep a "brother" down... a little humor injected there...so to hell with it, lets just see where this goes. I will be calling a supervisor's manager tomorrow and I am sure I will get a voice mail, I will leave a message, and I will begin another stage to this little game.

I am glad that a lot of you agree with me on this issue though. I am sure that they will continue to say no, the reason, they say that they (JEGS) buys this product from Crane Cams for more than Summit has it for sale... Oh Well, and BFD!!! Live by your words or die by them. That's what I say.

If Summit is cheaper but doesn t have the part in stock, it might as well be free, If you need the part that bad, buy it from Jeg s and quit cryin about it. Life s too short,,,,,,,,get a grip..............

[chickenwing]

I saw Kragens price match a flywheel that was in a Summit mag.. Guy was right next to me. Counter person just asked to see the ad.

Edit: I would not expect a price match on an item not in stock. I would TRY though.

[Jim_PA]

When summit gets them in stock, the price will probably be the same.

[bigblock73]

I think you are taking this a WEE BIT too far. I see the price difference is $200...but I would almost guarantee you that when this part does become available from Scummit, it will not be $550. There is no way there can be a $200 difference between these two retailers for the same part, especially considering just about EVERYTHING else they sell is almost identical in price.

Being you live in central California, I would assume there are a few different speed shops/parts stores you could get this item from. I buy all my stuff locally from a place called TNT Specialties...couldn't be happeir with their price, service, and technical help!