I am shocked! - The 1947 - Present Chevrolet & GMC Truck Message Board Network

mikep · 07-02-2002, 10:59 PM

About 4 months ago when I built the motor for my 68 I took the rotating assembly down to get balanced. They sent it out to their guys and when I got the assembly back they had lost my spirolocs to retain my wrist pins. I didnt find this out until the day I was assembling it and had planned on going on a long trip a few days later. It was a sunday and nothing else was open so I went down to that shop and they couldnt find my spirolocs but the guy at the counter gave me some internal snap rings that he assured me would do the trick. 4 months later I am dissassembling my motor to have the #8 cylinder wall sleeved from where the wrist pin ate the cylinder wall. The internal snap ring failed. So I take the block down to the machine shop where the machinist tells me to go back to the parts store and raise holy hell. I dropped off the block to get sleeved and went back to the parts store ( the two shops are affiliated ) and before I went in yelling like an idiot ( like I normally do ) I walked up and explained to the guy at the counter the situation. He asked me what I wanted out of it . I told him and within a minute they had agreed to eat the cost of the labor and sleeve on the block, to buy me a new piston, and to buy me new spirolocs. Its not everything but it keeps me from having to hit the old lady up for the credit cards. I was going to change a few things with the motor anyway like the cam and heads so I'm not out all that much.

Longhorn Man · 07-02-2002, 11:16 PM

WOW! lucky man.

ebfabman · 07-02-2002, 11:16 PM

Its always better to be calm, rational, and firm.

As the old saying goes I think something like "you get more flies with honey than vinegar"

Good luck with your motor project............

junkyardjohn · 07-02-2002, 11:35 PM

THATS THE KIND OF STORY,( & THE KIND OF PEOPLE) MEMBERS LIKE TO HEAR ABOUT & DEAL WITH. HOW ABOUT POSTING THE NAME OF THE AUTO-PARTS STORE, SO YOU CAN GIVE CREDIT TO THE STAND-UP PARTIES? & MAYBE SEND SOME BUSINESS THEY'RE WAY?

mikep · 07-02-2002, 11:43 PM

West Bay Auto parts. Port Orchard and Bremerton Washington.

**Yukon Jack** · 07-03-2002, 09:41 AM

Customer service is so important. Seems that gets forgotten to often these days. I bet that approach guarantees them that you will always deal with them in the future. And in reality, didn't cost them that much to do you right. Parts at cost and a bit of labor - pretty smart of them.

Stout72 · 07-03-2002, 11:36 AM

Nice to hear there are some honest shop folks out there.

busterwivell · 07-03-2002, 12:40 PM

Never lose sight of "The golden rule". That's how we run our business, too. And it pays! Plus, I can sleep at night.

WB72 · 07-03-2002, 01:26 PM

It's great that some buisnesses (People who run them) have ethics still. Customer Service is not just a place to make returns.

07-02-2002, 10:59 PM	#1
mikep Used to have a truck Join Date: May 2002 Location: port orchard WA Posts: 1,552	I am shocked! About 4 months ago when I built the motor for my 68 I took the rotating assembly down to get balanced. They sent it out to their guys and when I got the assembly back they had lost my spirolocs to retain my wrist pins. I didnt find this out until the day I was assembling it and had planned on going on a long trip a few days later. It was a sunday and nothing else was open so I went down to that shop and they couldnt find my spirolocs but the guy at the counter gave me some internal snap rings that he assured me would do the trick. 4 months later I am dissassembling my motor to have the #8 cylinder wall sleeved from where the wrist pin ate the cylinder wall. The internal snap ring failed. So I take the block down to the machine shop where the machinist tells me to go back to the parts store and raise holy hell. I dropped off the block to get sleeved and went back to the parts store ( the two shops are affiliated ) and before I went in yelling like an idiot ( like I normally do ) I walked up and explained to the guy at the counter the situation. He asked me what I wanted out of it . I told him and within a minute they had agreed to eat the cost of the labor and sleeve on the block, to buy me a new piston, and to buy me new spirolocs. Its not everything but it keeps me from having to hit the old lady up for the credit cards. I was going to change a few things with the motor anyway like the cam and heads so I'm not out all that much. __________________ No truck :-( Last edited by mikep; 07-02-2002 at 11:45 PM.

07-02-2002, 11:35 PM	#4
junkyardjohn Registered User Join Date: Aug 2001 Location: SOMERSET KY. Posts: 6,425	THATS THE KIND OF STORY,( & THE KIND OF PEOPLE) MEMBERS LIKE TO HEAR ABOUT & DEAL WITH. HOW ABOUT POSTING THE NAME OF THE AUTO-PARTS STORE, SO YOU CAN GIVE CREDIT TO THE STAND-UP PARTIES? & MAYBE SEND SOME BUSINESS THEY'RE WAY? __________________ junkyardjohn 69 1 TON TOW TRUCK // 84 4WD CUCV BLAZER// 85 1 TON 4WD STAKE TRUCK// 86 M1031 5/4 TON 4WD CUCV// ALOT OF OLD TRUCKS FOR ONE OLD MAN TO DRIVE. THERES ROOM FOR ALL OF GODS CREATURES RIGHT NEXT TO MY MASHED POTATOES// LIFE MEMBER OF P.E.T.A (PEOPLE EATING TASTY ANIMALS) DON'T RENT U-HAUL ALWAYS TELL THE TRUTH IT WILL AMAZE PART OF THE PEOPLE & ASTONISH THE REST

07-02-2002, 11:43 PM	#5
mikep Used to have a truck Join Date: May 2002 Location: port orchard WA Posts: 1,552	West Bay Auto parts. Port Orchard and Bremerton Washington. __________________ No truck :-(

07-03-2002, 09:41 AM	#6
Yukon Jack Post Whore Join Date: Feb 2000 Location: Rose Hill, KS, USA Posts: 12,686	Customer service is so important. Seems that gets forgotten to often these days. I bet that approach guarantees them that you will always deal with them in the future. And in reality, didn't cost them that much to do you right. Parts at cost and a bit of labor - pretty smart of them. __________________ 1970 Blazer with a 400 sbc and 4" lift 1980 Pontiac Trans Am, 455 Oldsmobile 2012 Kawasaki Concours 14

07-03-2002, 11:36 AM	#7
Stout72 Not my good side. Join Date: Mar 2002 Location: Fairfield, California Posts: 222	Nice to hear there are some honest shop folks out there. __________________ 72 Chevy K20 Custom Camper, 350/350, 4" lift, dual shock suspension front & rear. Daily driver and a work in progress. 00 Suburban LT 90 Camaro RS 79 Yamaha XS1100 Special (Ol' Reliable)

07-02-2002, 11:16 PM	#2
Longhorn Man its all about the +6 inches Join Date: Jan 2001 Location: Hilliard Ohio Posts: 2,690	WOW! lucky man.

07-02-2002, 11:16 PM	#3
ebfabman Registered User Join Date: Nov 2001 Location: Concord, NC Posts: 2,488	Its always better to be calm, rational, and firm. As the old saying goes I think something like "you get more flies with honey than vinegar" Good luck with your motor project............

07-03-2002, 12:40 PM	#8
busterwivell Registered User Join Date: Jan 2002 Location: Sahuarita, AZ USA Posts: 2,033	Never lose sight of "The golden rule". That's how we run our business, too. And it pays! Plus, I can sleep at night. __________________ Bill - Tucson, AZ 47 Chevrolet 2 dr sedan 56 Chevrolet 210 2 dr sedan 66 Chevrolet Malibu 2 dr 4 speed 71 Chevrolet C30 Longhorn 86 Chevrolet Monte Carlo SS (Sold) 01 Chevrolet Tahoe IM - BUSTERWIVE@aol.com

07-03-2002, 01:26 PM	#9
WB72 Before and After Join Date: Feb 2000 Location: Leduc, Alberta CANADA Posts: 632	It's great that some buisnesses (People who run them) have ethics still. Customer Service is not just a place to make returns. __________________ Not Grandpa's C-20 anymore... 383 Stroker 425HP, 485Ft/Lbs Lowered 3.5" Front / 5" Rear 66,000 miles. Alberta, CANADA



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