Pol performance online customer service - The 1947 - Present Chevrolet & GMC Truck Message Board Network

Slowguy · 10-16-2018, 09:48 PM

Is it just me or is it typical for pol to not respond? I ordered a couple grand in parts. Some of it arrived, some of it was supposedly backordered. I paid over $300 in shipping weeks ago and still nothing. Ask a couple times via email for an eta on the arrival of the parts and they simply do not reply.

**1971Stepside** · 10-16-2018, 10:08 PM

I called them. I don’t think they ever check their emails. They never responded to my inquires.

Slowguy · 10-16-2018, 10:09 PM

Ok thanks. I’ll give a phone call maybe that’ll be easier to get a response.

**Steeveedee** · 10-16-2018, 11:02 PM

I hope you get all your parts and that none are damaged. You won't have much luck getting it taken care of, if your experience was like mine. I've even PM'd with Chris here on this board, with zero results.

Zoomin · 10-17-2018, 12:18 AM

A few years ago I lit them up pretty good in the bad vendor forum. I see they still haven't changed their stripes. Bastiges.

Link

**HO455** · 10-17-2018, 12:49 PM

I went round and round with them last year for more than 2 months for some Bilstien shocks that were supposed to have been backordered from the factory. But the fact is that other vendors were able to get them but POI couldn't. It took at least a dozen phone calls to get my money credited back and the order canceled. If I was to guess I would say they are on a cash only basis with their suppliers.

Indychus · 10-17-2018, 01:00 PM

I've had good luck buying through their eBay store, but you have 2 layers of protection between the eBay resolution system and PayPal. I know a few people who have been screwed by endlessly backordered parts and unable to get their money back. Hopefully you paid with a credit card and you can charge back if they give you the runaround.

Slowguy · 10-17-2018, 10:43 PM

Phew. Luckily I did use PayPal. Hopefully I’ll either get the rest of the order or my money back. Thanks guys.

10-16-2018, 09:48 PM	#1
Slowguy Registered User Join Date: Aug 2017 Location: Chicago,il Posts: 361	Pol performance online customer service Is it just me or is it typical for pol to not respond? I ordered a couple grand in parts. Some of it arrived, some of it was supposedly backordered. I paid over $300 in shipping weeks ago and still nothing. Ask a couple times via email for an eta on the arrival of the parts and they simply do not reply.

10-16-2018, 10:08 PM	#2
1971Stepside Almost Satisfied Join Date: Mar 2002 Location: Springfield, MO Posts: 2,932	Re: Pol performance online customer service I called them. I don’t think they ever check their emails. They never responded to my inquires. __________________ 1971 C10 Stepside. LSx 6.0 with BTR Stage IV, Speed Engineering Headers, 4L80e transmission w/3200 Circle-D Stall. 3.73. Posi. Purchased this truck when I was 17. I started the rebuild (or take apart) in 1993. I have drug it around all over the country in pieces. Finally back on the road in 2021. "I can't complain, but sometimes I still do. Life's been good to me so far."

10-16-2018, 10:09 PM	#3
Slowguy Registered User Join Date: Aug 2017 Location: Chicago,il Posts: 361	Re: Pol performance online customer service Ok thanks. I’ll give a phone call maybe that’ll be easier to get a response.

10-16-2018, 11:02 PM	#4
Steeveedee Who Changed This? Join Date: Jan 2013 Location: Simi Valley, CA Posts: 10,747	Re: Pol performance online customer service I hope you get all your parts and that none are damaged. You won't have much luck getting it taken care of, if your experience was like mine. I've even PM'd with Chris here on this board, with zero results. __________________ ~Steven '70 Chevy 3/4T Longhorn CST 402/400/3.56 Custom Camper Simi Valley, CA

10-17-2018, 12:18 AM	#5
Zoomin Man of Mini-Talents Join Date: Sep 2009 Location: Oklahoma City, OK Posts: 4,295	Re: Pol performance online customer service A few years ago I lit them up pretty good in the bad vendor forum. I see they still haven't changed their stripes. Bastiges. Link __________________ Steve Project - Ruth 66 Skylark Project - Lola 60 Biscayne Project - Iron Ox 54 GMC 100 Project - Darth 69 Camaro Last edited by Zoomin; 10-17-2018 at 12:30 AM.

10-17-2018, 12:49 PM	#6
HO455 Post Whore Join Date: Feb 2016 Location: Portland Oregon Posts: 11,407	Re: Pol performance online customer service I went round and round with them last year for more than 2 months for some Bilstien shocks that were supposed to have been backordered from the factory. But the fact is that other vendors were able to get them but POI couldn't. It took at least a dozen phone calls to get my money credited back and the order canceled. If I was to guess I would say they are on a cash only basis with their suppliers. __________________ Thanks to Bob and Jeanie and everyone else at Superior Performance for all their great help. RIP Bob Parks. 1967 Burban (the WMB),1988 S10 Blazer (the Stink10 II),1969 GTO (the Goat), 1970 Javelin, 1952 F2 Ford OHC six 4X4, 29 Model A, 72 Firebird (the DBP Bird). 85 Alfa Romeo If it breaks I didn't want it in the first place The WMB repair thread http://67-72chevytrucks.com/vboard/s...d.php?t=698377

10-17-2018, 01:00 PM	#7
Indychus Registered User Join Date: Jun 2010 Location: Irmo, SC Posts: 141	Re: Pol performance online customer service I've had good luck buying through their eBay store, but you have 2 layers of protection between the eBay resolution system and PayPal. I know a few people who have been screwed by endlessly backordered parts and unable to get their money back. Hopefully you paid with a credit card and you can charge back if they give you the runaround.

10-17-2018, 10:43 PM	#8
Slowguy Registered User Join Date: Aug 2017 Location: Chicago,il Posts: 361	Re: Pol performance online customer service Phew. Luckily I did use PayPal. Hopefully I’ll either get the rest of the order or my money back. Thanks guys.



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